Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest-growing Elite services partners, and due to our rapid
growth, we need a Principal Functional
Consultant.
As well as providing this
leadership, they will contribute to the development of our
strategy, the strengthening and optimising of our governance and
the development of a Consulting Processes. They will need to
possess excellent leadership qualities, to operate a matrix
management regime that allows staff to be deployed effectively
to projects and programmes and to work closely with colleagues,
key stakeholders, and external suppliers.
The role of the Principal
Functional Consultant (FC) is to advise Veracity ServiceNow
prospects and customers on best practices to realize
their business objectives by leveraging the capabilities of the
ServiceNow Platform.
Working with customers in a
consultative environment to successfully shape the customer
implementation, the BPC serves as an expert in the various
processes and best practices programmatically and within the
ServiceNow platform. Familiarity with overall enterprise and
operational risk management; and use of software capabilities to
manage the program.
We Hire for Culture
First:
Our people are global
go-getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication. We believe we don’t
exist without exceptional people, so we respect and value them.
We pay fair base and at-risk components based on experience and
the market.Other companies give you a job. We give you opportunity.
Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
- The BPC works
closely with customers to demonstrate and review OOB
processes and analyse the need for customizations to support
the customer to-be state.
- The BPC helps to
close any gaps in understanding between the business needs
and technical capabilities, and then define the appropriate
process to achieve desired business
results.
- The BPC leads
other Consultants within the context of
delivering multiple, concurrently running
billable engagements.
- Lead engagements
as the Subject Matter Expert (SME) on relevant
best practices
- Lead business
process definition, re-engineering, improvement, and gap
analysis of current/to-be processes during workshops with
key customer sponsors and
stakeholders.
- Contributes to
development of customer value objectives and plans to
realize value.
- Developing
required documentation such as workshop agenda,
presentations, gap analysis reports, process
flow diagrams,
roles/responsibilities
- Identifying areas
of process improvement (efficiency and effectiveness) and
recommending solutions that detail pros, cons, and
risks.
- Drive the customer
process roadmap discussions and
decisions.
- Become trusted
advisor status with the customer throughout the
engagement.
- Promoting
continuous process improvement practices through process
metrics/KPIs, dashboards and role
accountabilities
- Managing and
communicating process and business requirements to the
delivery team as a bridge to ensure that the proposed
solutions meet the customer's
expectations.
- Providing
support, training, and mentoring to other
members of the services team
- Provide support
to various teams across the organization
including sales, marketing, documentation, and
partner enablement / support.
- Understanding of
ServiceNow Implementation Methodology, sales support process
and tools including RFPs, pipeline tracking, and
scoping.
- Works effectively
within a team environment.
- Ability to
problem solve, prioritize own schedule, and
deliver within potentially high-pressure
business environments.
- Maintains
relevant knowledge relating to certifications
and current best practices.
- Timely &
accurate compliance with services processes i.e., schedule
management, reports, expenses, and timecards for
billing.
- Deliver high
customer sat metrics for assigned
accounts.
- Manage a team of
4 - 8 Functional
Consultants.
- Responsible for
all aspects of employee performance management
for your team, including career development,
performance reviews, Individual Development
Plans, guidance, and mentoring.
- Responsible for
the successful achievement of the KPIs, Quality
Assurance of the customer engagements for your
direct reports.
Professional
Services Core Competencies
Customer
focus : Addresses gaps in the
workgroup’s ability to meet emerging customer needs. Gathers
customer satisfaction input on behalf of the team. Holds others
accountable for meeting customer needs. Aligns business
processes to work with those of customers.
Collaborates : Credits others for their
contributions and accomplishments. Encourages people to
express their views openly. Facilitates effective collaboration
among co-workers and external partners. Involves others in
making decisions on behalf of the group.
Communicates
effectively : Adjusts communication
content and style to the audience and a diverse set of
stakeholders. Breaks down communication barriers between others.
Encourages candid and open communication among groups. Practices
active and attentive listening skills to verify
understanding.
Drives
results : Pushes others to
achieve results. Leads others to persist despite setbacks or
obstacles. Fosters a sense of urgency in the team for reaching
goals and meeting deadlines. Drives a track record of success
for the team.
Courage : Coaches people on how to take
a stand in the face of adversity when they believe in
something. Confronts tough organizational issues and
disagreements. Delivers difficult messages directly.
Demonstrates the courage to say "no" when
necessary.
Cultivates
innovation : Nurtures and develops
promising ideas through prototyping and experimentation.
Challenge’s others to develop breakthrough solutions. Ensures
that varied perspectives are included in the process of
innovation. Encourages others to address challenges in new and
better ways.
Functional
Competencies
Business process design and improvement : Is seen as a thought leader with a broad and deep understanding of business process concepts in multiple specialized fields. Drives development of solutions to problems and critical business process issues, often for the most complex or difficult customer situations. Applies extensive expertise to develop intellectual capital and best practice solutions, and coach / direct junior team members, perhaps related to the newest products or services.
Consultative
perspective : Consults and
influences (providing options with pros, cons, and risks) while
providing thought leadership to sponsors/stakeholders in solving
technical or business process issues. Stays connected to market
influences and client situation / issues to identify and
proactively initiate broader concept and outcomes conversations
affect current and potential future projects. Acts as a
strategic business partner to sponsors/clients and develop
transformative solutions building from initial solutions. Act in
the best interest of clients by weighing short- and long-term
client needs, business impact and risk, and providing effective
counsel.
Manages
complexity : Coaches others to
analyse information and evaluate alternatives to solve problems.
Defines complex issues clearly despite incomplete or ambiguous
information. Draws on multiple perspectives and sources to
better understand and solve problems. Asks the right questions
to stimulate critical thinking and help others accurately
analyse complex situations.
Manages
change : Provides advice and
guidance relating to a full perspective organizational context
within which the product or solution will be delivered. Develops
or influences change strategies through establishment of thought
leadership positions with key stakeholders within culturally
diverse multinational organizations. Anticipates and pre-empts
client needs, and challenges associated with the implementation
of products/solutions and services for high complexity
engagements.
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