RGP (Nasdaq: RGP) is an award-winning global professional
services firm with three decades of experience helping the world’s top
organizations navigate change and seize opportunity. With three integrated
offerings—On-Demand Talent, Consulting, and Outsourced Services—we give CFOs
and C-suite leaders the flexibility to solve today’s most pressing challenges
on their terms, uniting strategy, execution, and talent across digital
transformation, data, cloud, and global scale. We are one of ServiceNow’s largest and fastest
growing Elite services partners in the APAC region.
As we continue to grow our Functional Consulting team in Singapore, we
have an opportunity for a Senior Functional Consultant to join the
organization. The Senior Functional Consultant is required to lead and
influence customers, gain a deep understanding of their business problems, and,
through technical analysis, recommend solutions. The role is an expert in
business processes and the ServiceNow platform, and is capable of delivering
advice confidently when required. The consultant will work closely with the
pre-sales team and be involved in delivering documentation through all stages
of a project’s lifecycle.
Our people are global go-getters; we look to the long term,
we solve for the customer, and we value open, honest, early communication. We
believe we don’t exist without exceptional people, so we respect and value
them. We pay fair base and at-risk components based on experience and the
market. Other companies give you a job. We give you an opportunity.
RGP is focused on building a people-focused
organization with a long-term culture of excellence. We work hard, we have fun,
we innovate, and we grow talent.
Requirements
- Lead
the design and deployment of best-practice process solutions that achieve
desired customer business outcomes and value
- Design,
build, and deploy business outcome-driven solutions focused on processes
that solve customer problems, are repeatable, accelerate value, and follow
best practices and standards
- Translate
business requirements into functional specifications/user stories
- Communicate
effectively with both technical and business teams
- Work
with minimal oversight; deliverables and relationships are managed through
periodic reviews
- Responsible
for obtaining approvals from business users for user stories
- Ensure
compliance with developed user stories
- Identify
areas of business process improvement and recommend solutions outlining
pros, cons, and risks
- Manage
and communicate business process and requirements to ensure proposed
solutions meet customer expectations
- Influence
clients in adopting ServiceNow functional capabilities and improving
business processes
- Develop
and improve documentation such as process flow diagrams, responsibilities,
workshop agendas, presentations, and gap analysis reports
- Collaborate
in the creation, deployment, and maintenance of process best practices and
standards
- Advise
functional and admin teams on design, development, and ServiceNow best
practices
- 5+
years of experience leading definition and deployment of “to-be” business
process solutions in internal or client environments across people,
process, and technology
- Strong
experience in requirements gathering, process documentation, and workshop
facilitation
- Experience
with at least three full ITBM/ITSM/ITOM/HR/GRC implementations
- Strong
understanding of ServiceNow and the Enterprise Product Suite
- Certified
System Administrator certification desirable
- ServiceNow
accreditations in IT Service Management and/or other product lines
desirable
- Excellent
communication skills (written and verbal) with strong presentation and
facilitation skills
- Strong
interpersonal skills and customer-centric attitude with ability to work in
culturally diverse environments
- Good
team player and team builder
- ITIL
Practitioner or Service Manager certification preferred
- Knowledge
of frameworks such as COBIT and TOGAF is beneficial
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