Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow’s largest and
fastest-growing Elite services partners, and due to our rapid
growth, we need a Functional Consultant.
The Functional
Consultant is required to work with customers and learn
the business problems that need to be addressed
and through applying technical analysis,
recommend a solution. Is an expert with ServiceNow
processes and capable of delivering advice when
required. Working closely with the pre-sales team is involved in
delivering documentation through all stages of a project’s
lifecycle.
Veracity is focused
on building a people-focused organization with a
long-term culture of excellence. We work hard, we have
fun, we innovate and grow talent.
Key
Responsibilities
- Work closely with
a customer to understand their requirements and
our solutions to address those
needs.
- Understand business
objectives, projects and problem statements of our prospects
and customer.
- Lead business
process definition, re-engineering, and process improvement
workshops during the Examine Phase of customer
engagements.
- Develop required
documentation such as workshop agendas, workshop
presentations, process design documents, use cases,
responsibilities documents.
- Identify areas of
process effectiveness and recommend solutions that detail
pros, cons and risks.
- Align and represent
industry practices and recommend solutions to meet business
objectives.
- Present proposals
including the ServiceNow product and
services.
- Identify and
contribute to the creation of best practices, white papers,
workshops, etc.
- Contribute to the
continual improvement of Delivery and Advisory Services
processes as well as the maturing of the different
portfolios, capabilities, expertise, and best practices in
consideration of customer needs and
requirements.
- Ensure all time is
recorded accurately and keep calendar up to date with
scheduled activities.
- Completing,
developing, and improving required documentation such as
process flow diagrams, workshop agendas, presentations, gap
analysis reports.
- Ability to
influence and consult while providing thought leadership to
sponsors in solving business process and/or technical
problems during project delivery.
- Assist delivery
teams in resolving critical path issues and challenges
during engagements.
- Supporting specific
sales activities when required.
- Alliance with
Sales team, Solution Consultants, conduct transition
briefings - communicate commitments and expectations in
preparation for engagements.
Requirements
- 3+ years of
experience in Service Management, Service Delivery, or a
related field such as IT Project Management, Human
Resources, Security Operations, or Customer Service
Management.
- ITIL V3/4
Foundations desirable
- Degree or
equivalent, preferably in Computer Science or Information
Technology,
- Proven experience
in technical consulting roles
- ServiceNow
Accreditations in IT Service Management and/or other product
lines desirable
Professional
qualifications and education
requirements
- Enterprise
consulting experience, including implementation experience
with one or more common enterprise software solutions
filling positions of increasing responsibility and
management of program teams
- Proven ability to
communicate with all levels of the organization including
mid-level management
