RGP (Nasdaq:
RGP) is an award-winning global professional services firm with three decades
of experience helping the world’s top organizations navigate change and seize
opportunity. With three integrated offerings—On-Demand Talent, Consulting, and
Outsourced Services—we give CFOs and C-suite leaders the flexibility to solve
today’s most pressing challenges on their terms, uniting strategy, execution,
and talent across digital transformation, data, cloud, and global scale. We are
one of ServiceNow’s largest and fastest growing Elite services partners in the
APAC region.
As we
continue to grow our technical team in Singapore, we have an
opportunity for a ServiceNow Technical Architect to join the organization. A Technical Architect is
responsible for applying innovative technical solutions to
business processes, maintaining applications, consulting with
business analysts and/or project managers to develop technical
solutions, developing design and functional specifications,
performing pre-implementation training, and providing
post-implementation support.
We Hire for Culture
First:
Our people are global go-getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication. We believe we don’t exist
without exceptional people, so we respect and value them.
We pay fair base and at-risk components based on experience and
the market. Other companies give you a job. We give you an opportunity.
RGP is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
Requirements
- Customer-facing
technical consulting experience with ServiceNow, ServiceNow
platform development
- Experience with
release/version upgrades including scheduling cloning and
migration of data from instances with
ServiceNow
- End-to-End
development and complex
workflows
- Applies
innovative technical solutions to business and the
application processes
- Defines and
documents procedures for processes and
workflows
- Works on
multiple projects as a project team member, occasionally as
a project leader
- Responsible for
troubleshooting problems as reported by
users
- Supports Web
access and electronic messaging services and maintains a
secure systems
environment
- Communicates
effectively with management and other members of the
project
- Integration of
disparate systems using SOAP and REST
APIs
- Mid-Server
Configuration (to facilitate REST calls); CMDB
configuration and integration
- Creation of the Web Service for data integration
- Additional duties as
assigned and defined by management.
- Handle
Architectural role in ServiceNow area. Analyze
current technologies used within the target project
and determine ways to improve by implementing
ServiceNow and its architecture.
- Provide technical
consultation to our clients in terms of using ServiceNow
best practices for implementations and ongoing
operations.
- Lead and govern
end-to-end ServiceNow implementations, migrations,
transformation projects using onshore, offshore and
nearshore models.
- Establish
enterprise wide best-practices and IT thought leadership in
Service Management, Service Integration and Management,
Intelligent Automation Platform and Robotic Process
Automation.
- Implement complex
ServiceNow solutions for our clients in all
applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM
Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC,
FSM Pro and CSM Pro.
- Account for
possible project challenges on constraints including, risks,
time, resources and scope.
- Work closely with
project management teams to successfully monitor technical
progress of ServiceNow implementations and
maintenance/administration tasks
- Design ServiceNow
technical solutions and also provide detailed specifications
for those proposed solutions.
Basic Required Qualifications
- 5+ years
ServiceNow development experience and 3+ years Solution
Architect Role
- Configuration
experience in following modules on dedicated as well as
shared instances (IM, CM, PM, SRM, KM, Release
Management, Event Management, Configuration Management and
Asset Management)
- ServiceNow
certifications (Administrator is a must-have, Developer
or Implementation Specialist are
preferred)
Highly Preferred
Skills
- Bachelor’s
Degree in Computer Science, Information Systems, or other
related field or 4-6 years equivalent work
experience
- Development
experience in the following areas: Business Rules, Access
Control Rules, Script Includes, Script Action, UI
Actions, UI Scripts, UI Policy, Data Policy, Client Scripts,
UI Macros, Jelly, Web Services, Glide Record, Glide AJAX,
Workflows, JSON, Encryption Plugin, Notification,
Reporting, Discovery (a plus), Integration, SSO, MID
Server, LDAP
- Extensive knowledge
of two or more Front End Technologies: HTML, JSTL, DHTML,
JavaScript and CSS, XML, XSL, XSLT
- Works effectively in
a team-oriented, collaborative environment
- Strong interpersonal
and oral communication skills
- High level of
expertise in multiple systems
environments
- Proven
problem-solving abilities and strong attention to detail
and quality work output
- Domain Separation
Experience
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