As the Senior Product Manager for Loyalty, you will lead the development and execution of strategic roadmaps for loyalty programs, driving full product lifecycles from concept to launch while collaborating with various teams. You will analyze user feedback and market trends to enhance product offerings and ensure customer satisfaction.
At Crypto.com, our Loyalty & Rewards programs play a pivotal role in driving user engagement and creating long-term relationships with our customers. We are seeking a forward-thinking Product Manager to own and innovate our loyalty initiatives, creating impactful, user-centered experiences that resonate globally. As a Loyalty Product Manager, you will be responsible for defining and executing a vision that enhances the value we offer our users through rewards, benefits, and incentives. You'll partner closely with cross-functional teams to design, develop, and scale loyalty solutions that not only meet business goals but also excite and delight our customers.
Responsibilities
- Develop and lead the strategic roadmap for our loyalty and rewards products, ensuring alignment with overall business objectives
- Drive the full product lifecycle from concept to launch, collaborating with engineering, design, analytics, and marketing teams to ensure timely and successful delivery
- Continuously gather user feedback and analyze program performance to inform feature enhancements and new product development
- Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users
- Manage and optimize existing loyalty features while exploring new opportunities for growth and improvement
Requirements
- 6+ years of product management experience, ideally with a focus on loyalty, rewards, or customer engagement programs
- Strong track record of launching and iterating on consumer-facing products at scale
- Data-oriented mindset with the ability to translate insights into actionable product strategies
- Exceptional communication skills and the ability to work cross-functionally with diverse teams
- Proven ability to balance customer needs with business goals in a fast-paced environment
- Knowledge of crypto or fintech industries is an advantage but not required; a passion for the future of loyalty in digital finance is key
- A proactive, solutions-oriented attitude with a desire to innovate and improve the customer experience
Crypto.com Singapore Office
Singapore
Similar Jobs
Blockchain • Web3
The Product Manager - Markets at Hex Trust is responsible for delivering technology-driven software applications, collaborating with cross-functional teams on eTrading, OTC trading, Risk Management, and Trade Settlement Optimization. This role includes product development, stakeholder collaboration, and market research to ensure alignment with business and client needs.
Fintech • Financial Services • Cryptocurrency • NFT • Web3
The Senior Product Manager for Derivatives will drive product initiatives, ensuring meeting customer needs through collaboration with cross-functional teams. Responsibilities include managing the product roadmap, defining requirements, performing market research, ensuring compliance, and leveraging data to inform product strategy. The role focuses on creating impactful customer-facing financial products.
Healthtech
The Associate Product Manager for TMTI Asia Pacific will champion the MitraClip and TriClip portfolios. Responsibilities include market strategy, product lifecycle management, developing marketing plans, driving cross-functional collaboration, and ensuring clinical adoption and customer satisfaction. The role involves significant market analysis, new product launches, KPI setting, and maintaining relationships with key accounts.
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
