Associate, End User Services

Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness  and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

The End User Services Associate plays a critical role in delivering a high-quality, seamless technology experience for Amplify Health employees across Asia. As part of the End User Services team—the frontline “face” of Technology—this role supports day-to-day end user technology operations across computing, mobile, collaboration, and audio-visual environments.
Working closely with End User Services Engineers, the Associate ensures timely, accurate, and customer-centric support, contributing directly to employee productivity, engagement, and operational continuity in a fast-paced, scaling health technology organisation.

Responsibilities

1) End User Technology Support

• Provide first-line and assisted second-line support for end user technologies, including laptops, desktops, mobile devices, and collaboration tools.

• Assist End User Services Engineers in troubleshooting and resolving hardware, software, and connectivity issues across Windows, macOS, iOS, and M365 environments.

• Ensure consistent, timely, and professional resolution of user requests to maintain a high employee experience standard.

2) Service Operations & Request Management

• Log, track, and manage technology support requests accurately using approved service management tools.

• Coordinate and execute simple operational activities under guidance, ensuring service-level targets and deliverables are met.

• Maintain clear and up-to-date records of support activities and produce information for reporting and management review when required.

3) Collaboration, AV, and Event Support

• Assist with on-site and remote support for meetings, executive sessions, and large-scale online events, including video conferences, presentations, and webinars.

• Support the setup, maintenance, and basic troubleshooting of audio, video, lighting, and related collaboration technologies.

• Ensure meeting and event environments operate smoothly with minimal disruption to participants.

4) Stakeholder Engagement & Service Excellence

• Act as a professional and approachable ambassador for the End User Services team.

• Communicate clearly and effectively with internal stakeholders across Amplify Health and AIA, tailoring explanations to both technical and non-technical audiences.

• Maintain a positive, “can-do” attitude and uphold Amplify Health’s values in all user interactions.

Candidate Profile

Experience and Qualifications

• 1–3 years of experience in end user IT support, service desk, or desktop support roles.

• Hands-on familiarity with Windows OS, M364, MacOS, iOS, and enterprise collaboration tools such as Microsoft Teams and Zoom.

• Exposure to audio-visual or event technology support is an advantage.

• Strong interest in end user technology with a demonstrated desire to learn and grow within the IT services domain.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline preferred.

Competencies & Core Characteristics:

We are seeking a leader who embodies the following competencies and characteristics essential for success in our scale-up environment:

• Technical Domain Expertise: Demonstrates solid foundational knowledge of end user technologies and environments. Applies structured troubleshooting approaches and seeks guidance appropriately to resolve issues efficiently.

• Customer-Obsessed Advocate: Puts employee experience at the centre of every interaction. Communicates with empathy, professionalism, and clarity while maintaining high standards of service delivery.

• Resilient Operator: Operates effectively under pressure in a fast-paced support environment. Manages multiple tasks, prioritises effectively, and remains composed during incidents or peak demand periods.

• Unifier & Collaborative Team Player: Works constructively with End User Services Engineers and cross-functional stakeholders. Open to feedback, eager to learn, and committed to collective team success.

• Insatiable Curiosity: Shows genuine interest in learning new technologies, tools, and ways of working. Proactively builds skills to grow capability and future career potential within Amplify Health.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.