Jobs at Scoot

Manages airport ground operations for Malaysia and Laos stations, coordinating vendors, airport authorities, airlines, and headquarters. Responsibilities include ensuring on-time aircraft dispatch, handling disruptions, investigating delays and incidents, maintaining regulatory and safety compliance, conducting audits, managing vendor training, executing service agreements, verifying invoices, and communicating operational updates. The role requires stakeholder management, analytical problem-solving, customer service, negotiation, multilingual communication, weekend and public-holiday availability, and short-notice travel.

Support and coordinate finance system projects and day-to-day system administration. Gather requirements, manage UAT and documentation, resolve system issues, enable users through training, and drive process improvements while supporting audits and controls.

Manage and optimize SEM, display, and paid social campaigns across more than 10 markets. Responsibilities include budget and bid management, audience targeting, A/B testing, agency coordination, performance analysis, attribution, reporting, localization, and continuous optimization. The role requires strong analytical, communication, project management, and external partner management skills, with proficiency in major advertising, analytics, SEO, and reporting platforms.

Leads marketing analytics, CRM strategy, performance measurement, attribution, experimentation, dashboards, customer data infrastructure, and lifecycle marketing. Manages and develops the CRM team while translating business objectives into KPIs, actionable insights, segmentation, personalization, and optimization initiatives across acquisition, engagement, retention, and reactivation.

Supports Scoot’s always-on marketing campaigns and brand initiatives across markets. Coordinates co-operative campaigns, agencies, stakeholders, timelines, approvals, budgets, creative assets, and quality checks. Maintains campaign documentation and trackers while assisting with performance reporting and post-campaign evaluations. Provides hands-on exposure to integrated marketing operations, brand strategy, consumer engagement, and campaign development.

Manage end-to-end recruitment for high-volume cabin crew hiring, including sourcing, screening, assessments, offers, onboarding, and candidate communications. Build talent pipelines, support assessment centres, coordinate recruitment logistics, and partner with internal stakeholders. Execute employer branding initiatives, track recruitment metrics, represent the company at career events, and improve candidate experience and talent acquisition processes.

Supports the employee lifecycle for flight and cabin crew, managing onboarding, offboarding, HR queries, employee records, leave, compensation updates, employment letters, renewals, and work-pass documentation. The role partners with payroll, HR business partners, and specialist teams on process improvements and employee experience initiatives while handling broader HR administration.

Optimize passenger revenue across assigned flight routes by managing seat inventory, fare-class availability, overbooking levels, capacity, and pricing. Analyze booking, demand, no-show, and pricing trends to recommend revenue and capacity actions. The role requires strong quantitative and commercial judgment, proficiency in Microsoft Excel, effective communication, and the ability to work independently and collaboratively in a fast-paced environment.

Leads business analysis and Salesforce delivery across AI, process improvement, Agile implementation, governance, and digital transformation initiatives. Translates business needs into requirements, process designs, user stories, and solution concepts; coordinates stakeholders, technology teams, vendors, testing, releases, and adoption. Develops AI and Salesforce roadmaps, evaluates use cases, supports responsible AI practices, improves platform governance, and mentors Business Analysts while driving measurable business outcomes.

Supports revenue management through report generation, booking-data analysis, system testing, workflow improvement, automation opportunities, and data validation across PROS RMA and Navitaire. The intern will assist with revenue rebooking system enhancements, post-departure performance analysis, Level 1 IT testing for the Navitaire New Skies upgrade, and reconciliation of cross-system inconsistencies.

Process accurate and timely payroll transactions, including final payments, government-paid leave claims, tax clearances, CPF refunds, debt recoveries, and international payroll coordination. Respond to employee queries, collaborate with HR and Finance, support month-end close, and assist with audits, process improvements, and payroll-related projects while ensuring statutory compliance.

Supports brand strategy, campaign planning, partnerships, social media content, community engagement, and brand activations. Conducts consumer and cultural trend research, coordinates with agencies and internal teams, assists with content production, maintains content calendars, tracks campaign and social performance, and prepares reports and marketing materials. Contributes creative ideas and provides administrative and project support across Brand Marketing initiatives.

Analyze workforce and labor-market data, prepare HR reports, build dashboards, develop data pipelines, and generate insights for workforce planning. The role partners with HR and business stakeholders to define metrics, investigate trends and forecast variances, improve reporting, and use statistical analysis to inform operational, policy, and process decisions.

Provides technical, regulatory, administrative, and project support for flight operations. Responsibilities include managing flight crew iPads and EFB applications, administering operational platforms, supporting system configurations and integrations, coordinating vendors and audits, managing procurement and budgets, verifying invoices, and delivering e-Ops initiatives. The role also supports documentation, workflow planning, troubleshooting, and compliance activities across the Flight Operations department.

Leads accounts payable, payment processing, treasury operations, cash management, finance systems, controls, compliance, and transformation initiatives. Manages AP and payments personnel, oversees banking and liquidity activities, partners with IT, Procurement, vendors, and business stakeholders, and drives ERP enhancements, automation, process improvement, audits, risk mitigation, and finance projects.

Oversee airline ground-services procedures, manuals, compliance, audits, risk assessments, incident investigations, stakeholder coordination, and operational improvement projects. Maintain regulatory alignment, track corrective actions, support implementation readiness, and contribute to digitalization and service-quality initiatives across the operational network.

The IT Business Analyst will analyze business needs, translate them into requirements, facilitate Agile practices, and ensure successful project delivery across the organization.

Lead digital experience and e-commerce product strategy and roadmaps; collaborate cross-functionally to gather requirements, design UX, manage CMS and vendors, and use analytics to optimize performance throughout the product lifecycle.

Manage SEP training team, develop and standardize SEP training manuals for A320/B787/E190, ensure CAAS compliance, oversee training design/delivery, liaise with CAAS and third-party trainers, and maintain safety risk assessments and training materials.

Build, test, and deploy web, backend, and mobile applications; design architecture and integrations; maintain CMS-driven sites; implement technical SEO and performance optimisations; collaborate with product, UX, and delivery teams in Agile ceremonies;identify technical improvements and ensure long-term maintainability.