Jobs at Scoot

Lead design production and brand stewardship across digital, social, CRM, web, OOH and onboard touchpoints. Adapt campaign concepts into market-ready assets, maintain visual identity and quality, review partner work, improve workflows, and leverage AI-enabled tools to speed production and enhance creative output.

Provide administrative and editorial support to ground services: update manuals, compile training materials, manage contract registers, track audits and training records, assist with station platforms, data analysis, and SLA letter preparation.

Provide administrative and editorial support to the safety team: implement Comply365 for manuals, manage incident/hazard/crew fatigue reports, assist with fleet capture rates, IOSA and internal audit prep, and revise safety manuals and forms.

Support ground operations at Terminal 1 by monitoring crowd control and check-in flow, conducting gate spot checks, compiling station and World Tracer data, performing delay trend analysis, and assisting ground planning and performance reporting.

Support flight operations by compiling and analyzing fuel and block-time data, managing inventory, assisting end-to-end projects, maintaining invoices and compliance documentation, performing post-flight audits, updating operational manuals with version control, and configuring and enrolling crew devices.

Support employer branding and internal communications by creating visual assets (graphics, photos, videos), assisting video storyboarding, maintaining brand consistency, and posting content across social channels including TikTok, Instagram, Facebook, and LinkedIn. Work with agencies and influencers on special projects.

Assist in building automated infrastructure across cloud and network, using AI for performance optimization and improving IT service reliability.

Manage continuous improvement and forward planning for ground operations, drive punctuality and passenger experience, lead cross-functional projects (planning to BAU), coordinate audits/compliance (including frequent Indonesia inspections), liaise with airport authorities and vendors, and ensure implementation and OKR achievement.

The Accountant will manage financial closing activities, ensure accuracy of records, support audits, and improve accounting processes.

Lead initiatives to monitor and improve NPS/CSAT and other customer satisfaction measures. Drive cross-department collaboration to close service gaps, support survey and dashboard design, contribute to a company-wide customer journey map program, and assist disruption/refund management to meet targets. Conduct research, analyze customer data, present findings to stakeholders, and support continuous improvement of Scoot’s service quality framework.

Provide operational support for cabin crew rostering: ensure regulatory-compliant crew planning, manage leave/standby/supernumerary assignments, coordinate training schedules, reconcile leave across systems, publish rosters, support rostering system improvements and charter/operational requests, and liaise with HR, operations and training teams.

Manage daily airport operations for Malaysia and Laos stations, lead outsourced vendors, handle delays/incidents, ensure regulatory compliance, conduct audits and training, manage stakeholder relationships and invoice verification, and support HQ operational coordination.

Manage end-to-end ground handling and aeronautical contracts, negotiate vendor agreements, verify invoices in finance systems, support digitalization and system testing (AIR/BPM), handle vendor onboarding and financial data updates, provide budget tracking and reporting, and perform audit duties including occasional overseas travel.

Design, build, test, and deploy mobile (Flutter/iOS/Android), web (Angular), and backend (Node.js/.NET) solutions for Operations. Lead architecture, CI/CD, automated testing, and Agile practices while collaborating with stakeholders to deliver reliable, enterprise-scale systems and documentation.

In this role, you will analyze demand trends, develop pricing strategies, collaborate with teams, and ensure accurate fare representation across channels to maximize revenue.

Lead and manage the oversight of aircraft maintenance checks and rectifications in Singapore and overseas hangars, ensuring timely completion and resolving issues with MROs. Conduct audits, manage costs, and support aircraft sales while fostering strong relationships with teams and service partners.

The Senior Business Analyst – Optimisation will design and develop mathematical models for crew and fleet optimisation in airline operations, collaborating with various stakeholders and ensuring operational efficiency.

The CRM & Market Development Section Manager drives marketing and customer engagement through CRM management and partnership development. Responsibilities include executing lifecycle campaigns, managing vendor relationships, and analyzing campaign performance.

As a Product Owner for Scoot Post Booking, you'll enhance post-booking experiences through user-centric digital solutions, strategy alignment, and cross-functional collaboration.

The Senior Principal Engineer designs and implements technology solutions, aligns IT strategies with business goals, oversees project delivery, and fosters innovation while ensuring compliance and risk management.