Jobs at PRISM+

Serve as second-level support for the contact center: handle complex escalations and VIP complaints across email, chat and phone; advise frontline agents; liaise with technical and operations teams; audit agent work, analyze customer feedback to identify product issues and improvement opportunities, and support operational changes.

Support daily installer scheduling and allocation, monitor performance and quality checks, liaise with customers/installers, track data for root-cause analysis, coordinate materials/inventory, document SOPs, and assist digitisation and process-improvement projects.

Support hardware product lifecycle through market and supplier research, competitor benchmarking, product testing and validation, documentation, and packaging oversight. Provide administrative project support and report issues to development teams.

The Aircon Operation Intern will document operational processes, suggest optimizations, assist with IT platform changes, support after-sales activities, and respond to customer inquiries.

Lead and develop the Customer Experience team to manage end-to-end customer journeys, analyze feedback and metrics, collaborate cross-functionally, drive continuous improvement, implement CRM tools, and execute CX initiatives to improve satisfaction and operational efficiency.

Support the product management team for hardware commercialization: conduct market and competitor research, create product requirements, assist product testing and documentation, develop marketing collaterals, analyze in-market performance, and report insights to stakeholders.

Manage a team to achieve operational success, deliver excellent standards, analyze data, handle escalations, and manage assets.

As a Business Analyst Associate, you will support ecommerce analytics and social commerce coordination, ensuring data accuracy, tracking performance across platforms, and conducting analyses to inform growth strategies in collaboration with various teams.

Hunt and convert showroom walk-ins and marketing leads into customers for flooring projects. Prospect homeowners, interior designers, and contractors; manage full sales cycle including site visits, quotations, installations, and after-sales support. Maintain customer records, track receivables, resolve warranty issues, and work with the team to meet and exceed monthly sales targets.

Extract, clean, analyze and present operational data; build and maintain dashboards and performance reports; ensure data accuracy; provide actionable insights to stakeholders and collaborate on data-driven improvements.

The Account Manager will focus on business development, client engagement, and market insights to grow the client base and support business objectives. Responsibilities include lead generation, relationship building, and refining sales strategies based on market research.

Plan and execute retail events (megashows, pop-ups) end-to-end: revenue ownership, costing, logistics, setup/teardown, on-ground execution, live performance tracking, and post-event reporting. Coordinate assets, inventory, and cross-functional stakeholders to ensure commercial and operational success, including irregular hours and high-pressure event environments.

The Technical Assistant will support operations by handling products, assisting with setups, ensuring safety, managing inventory, and performing ad-hoc duties.