Top Customer Service Jobs in Singapore

Lead and drive service delivery for assigned accounts, manage key holders on daily support, monitor SLAs, act as point of contact for service delivery, manage team of engineers, provide reporting to customers, maintain healthy customer relationships, work on financial priorities, ensure delivery to cost plan.

Senior Customer Support Engineer II at Fivetran responsible for end-to-end ownership of customer cases, troubleshooting, working closely with customers to ensure timely resolution, developing workarounds, communicating with engineering, contributing to the knowledge base, providing guidance to team members, and collaborating on projects. Required skills include advanced knowledge in databases, networking, Unix/Linux, application development, analytical skills, and data warehousing fundamentals. Bonus skills include Oracle Professional Certification, Azure Database Administrator Associate Certification, AWS Certifications, and Snowflake Certifications.

Senior Customer Support Engineer at Fivetran responsible for providing technical support to customers, leading troubleshooting projects, coaching team members, and resolving complex cases. Requires 8+ years of experience with skills in Java, SQL, NoSQL, API, Data Warehousing, and Github.

As a Junior Customer Support Engineer at Fivetran, you will work closely with customers to ensure timely resolution of incidents, provide troubleshooting support, collaborate with internal teams, and contribute to an exceptional customer experience.

Customer Support Engineer II responsible for resolving technical issues, collaborating with customers and internal teams, troubleshooting incidents, and documenting solutions. Requires strong communication, analytical, and problem-solving skills with a focus on customer advocacy.