Assist in managing loyalty programs, analyzing customer engagement, collaborating on improvements in customer experience, and preparing reports.
Key Responsibilities:
- Assist in the day-to-day management of the loyalty program, including tracking performance, analyzing customer engagement, and supporting campaign execution.
- Conduct research and provide insights on customer behavior and pain points across payment, policy servicing, and claims journeys.
- Collaborate with cross-functional teams (Marketing, Operations, Digital) to design and implement improvements in customer experience.
- Support the development of customer communication strategies for loyalty and retention initiatives.
- Prepare reports and presentations summarizing findings, recommendations, and project progress.
- Participate in brainstorming sessions and contribute fresh ideas to enhance customer satisfaction and loyalty.
Qualifications & Skills:
- Currently pursuing a Bachelor’s degree in Business, Marketing, Analytics, or related field.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office (Excel, PowerPoint); familiarity with data visualization tools is a plus.
- Passion for customer experience and interest in the insurance or financial services industry.
What You’ll Gain
- Hands-on experience in customer experience strategy and execution.
- Exposure to loyalty program management and customer journey mapping.
- Opportunity to work on real-world projects that impact customer satisfaction and retention.
- Mentorship from experienced professionals in the insurance industry.
Top Skills
Data Visualization Tools
Excel
MS Office
PowerPoint
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
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