Jobs at Income Insurance

Manage customer enquiries for life and health insurance products across phone, email, and digital channels. Resolve complaints, appeals, and escalated cases; document interactions; coordinate with internal teams; maintain service standards and SLAs; prepare operational reports; support process improvements; and ensure compliance with company policies and regulatory requirements.

Manage customer enquiries, complaints, appeals, and case resolution for life and health insurance products across phone, email, and digital channels. Document interactions, provide accurate product and claims information, meet service-level targets, prepare operational reports, maintain compliance, and collaborate with internal teams. The role also supports process improvements, escalations, customer experience initiatives, and accurate record maintenance.

Manage relationships with financial adviser partners, drive sales growth, execute campaigns and events, provide partner and customer support, coordinate application requirements, and improve channel operations. The role also involves coaching advisers, supporting strategic propositions, maintaining business relationships, and achieving team and business targets within the financial services industry.

Supports the Distribution Management team through onboarding, agency management, operational process coordination, business initiatives, stakeholder engagement, and continuous improvement activities aimed at business growth and operational efficiency.

Leads enterprise technology transformation, including core platform modernization, digital initiatives, AI adoption, and technology-enabled business change. Owns transformation roadmaps, large-scale program delivery, governance, risk, budgets, benefits realization, executive stakeholder alignment, vendor ecosystems, and organizational adoption. Builds and develops transformation teams while ensuring strategic technology investments deliver measurable improvements in productivity, efficiency, and business performance.

Leads a team of Financial Consultants and Insurance Advisers to achieve sales targets, execute sales strategies, maintain service and regulatory standards, monitor performance, develop team capabilities, and implement department policies and procedures.

Provides holistic financial planning and personalized wealth strategies covering protection, investments, retirement, accumulation, and legacy planning. Conducts financial discovery, portfolio discussions, and periodic reviews while coordinating closely with Income Financial Advisors. Builds trusted client relationships, communicates recommendations and updates, maintains accurate documentation, and ensures plans adapt to changing client needs and market conditions.

Leads the Personal Lines consumer general insurance portfolio, overseeing product strategy, proposition development, product delivery, portfolio performance, governance, regulatory compliance, transformation, stakeholder engagement, and team leadership. Drives market growth and customer value across Travel, Personal Accident, Home, Pet, Golfer, and other consumer insurance products while partnering with Distribution, Actuarial, Marketing, Finance, Operations, Claims, Technology, regulators, reinsurers, and industry bodies.

Processes life and health insurance policy servicing transactions, prepares customer letters, reviews staff work, and supports process improvement projects and company-wide initiatives. The role requires attention to detail, effective communication, multitasking, teamwork, and the ability to meet tight deadlines while handling concurrent projects.

Designs, delivers, and evaluates training programs for a financial services sales force, including induction, sales and soft skills, product, advisory process, and e-learning. Develops competency assessments, maintains compliant training materials, monitors training KPIs, and partners with stakeholders to address training needs. Requires financial services sales or training experience, relevant CMFAS certifications, insurance knowledge, and strong communication skills.

Processes life and health insurance policy servicing transactions, prepares customer letters, reviews staff work, and supports process-improvement and company-wide initiatives. The role requires attention to detail, effective communication, teamwork, multitasking, and the ability to meet tight deadlines while handling concurrent projects.

Manage a portfolio of third-party motor property damage claims, including complex and potential litigation matters. Responsibilities include assessing claims, applying reserving and settlement principles, prioritizing workloads, communicating with stakeholders and legal partners, identifying risks, maintaining accurate documentation, meeting KPIs, and complying with policies and regulations. The role requires independent judgment, ownership, resilience, customer focus, and collaboration.

Supports business growth, sales advisory operations, and campaign execution. Responsibilities include monitoring growth campaigns, resolving sales representatives’ process queries, facilitating new business submissions, supporting enhanced monitoring and coaching activities, verifying Accredited Investor documentation, reviewing marketing materials, developing campaign proposals, and contributing to corporate projects and cross-functional initiatives.

Leads Financial Consultants to achieve sales targets, execute sales strategies, maintain productivity and service standards, ensure regulatory compliance, implement sales procedures, monitor performance, and recruit new consultants to expand the agency salesforce.

Administers individual life insurance and managed healthcare claims, including registration, policy liability assessment, claim calculations, payment or rejection recommendations, and timely settlement. Handles enquiries, complaints, appeals, service recovery, and stakeholder communication with claimants, healthcare providers, reinsurers, and external organizations. Reviews pending claims, meets service-level agreements, recommends process improvements, and supports operational efficiency and AI-driven claims projects.

Leads Client Advisers, sets and monitors sales targets, provides coaching and performance feedback, develops team relationships, executes sales strategies, creates improvement plans, and recruits high-potential sales candidates. The role supports business objectives in the insurance or financial services sector and requires strong communication, leadership, sales, and people-management skills.

Supports daily Omni Channel operations, including advisor onboarding and offboarding, data collection and reporting, customer and advisor inquiries, voucher processing, payment documentation, operational coordination, and UAT or production validation for product deployments. Provides administrative support while maintaining data accuracy, confidentiality, organization, and timely completion of assigned tasks.

Develop and optimize generative AI and machine learning models, infrastructure, APIs, and integrations. Perform statistical analysis, data transformation, automation, model testing, audits, and evaluation for reliability, scalability, accuracy, and ethical compliance. Collaborate with technical and business stakeholders, communicate AI concepts clearly, research emerging techniques, and contribute to AI strategy and product capabilities.

Conduct enhanced monitoring and quality reviews for insurance representatives, identify compliance gaps, coordinate service recovery, and recommend corrective actions. Track review sample sizes, prepare management and regulatory reports, train reviewers on evolving standards, and help develop tools to improve review efficiency. The role also supports assigned projects and requires collaboration with business stakeholders, strong analytical and communication skills, and proficiency in Microsoft Office.

Manage monthly end-to-end payroll processing, including overtime, allowances, CPF, tax deductions, reconciliations, statutory submissions, claims, and employee inquiries. Administer benefits programs, renewals, enrollments, and provider relationships. Support HR compliance reporting, audits, governance reviews, and employment legislation adherence. Develop SOPs and contribute to HR process improvement, system implementation, digitalization, and automation projects while maintaining confidential and accurate records.