Jobs at Income Insurance

Serve as the bridge between business stakeholders and IT to capture, analyze, and translate business requirements into system solutions. Improve operational efficiency by applying strong analytical skills, hands-on system experience, and domain knowledge of insurance distribution and compensation processes.

Conduct post-sale telephone and digital surveys to verify client understanding, audit advisers for regulatory compliance and suitability, identify misselling risks, document findings, escalate breaches, and share insights to improve training and sales practices.

Support the manager in complex fit & proper assessments and framework reviews under the MAS Representative Notification Framework. Conduct candidate due diligence, recommend suitability, escalate adverse findings, ensure documentation completeness, liaise with candidates and hiring managers, provide reports and statistics, perform periodic checks and monitoring, handle audit requests, and support process improvements and other assigned projects.

Lead marine underwriting and pricing for H&M and Cargo lines, manage complex/high-value risks and facultative reinsurance (inward/outward), drive business growth with brokers and clients, oversee policy administration and compliance, support digital transformation (portal development, UAT, training), maintain underwriting records and renewal schedules, provide technical guidance and training, and collaborate with actuarial teams on premiums and treaty renewals.

Support development and execution of agency-wide strategic plans. Monitor market and sales data to recommend initiatives, forecasts, and KPIs. Coordinate cross-functional action plans, prepare executive reporting, and assist strategic projects from conception to completion to drive agency growth and retention.

As a Sales Manager, lead a team of Financial Consultants to drive sales growth, maintain performance, and execute sales strategies. Responsible for hiring and training staff, ensuring compliance with regulations, and achieving sales targets.

Lead and coach a team of Client Advisers to meet sales targets. Set performance goals, provide feedback and training, recruit talent, monitor performance, create improvement action plans, execute business and sales strategies, and support projects and department leadership.

Assess and administer inpatient and outpatient medical claims and Letters of Guarantee from TPAs. Review, approve, and ensure accurate processing and upload of approved claims and payment files. Manage enquiries and escalations from TPAs and internal stakeholders, ensuring timely payments aligned with policy and service standards.

Lead market conduct and sales assurance activities: maintain Balanced Scorecard populations and systems, develop analytics to detect misconduct and sales quality issues, conduct reviews, monitor findings and remediation, prepare management and regulatory reports, support audits/inspections, and collaborate with IT for system enhancements.

The Executive, Compliance role involves conducting reviews, ensuring compliance standards, training reviewers, and collaborating with stakeholders to improve processes.

Lead strategy and commercialisation of partner-led and embedded insurance propositions. Own end-to-end opportunity progression, cross-functional orchestration, partner engagement, governance, P&L accountability and scaling of platform and bancassurance integrations.

Manage onboarding and offboarding of agents with other insurance providers, ensuring smooth transitions, accurate data, and timely coordination between external providers and internal stakeholders.

Lead and execute internal audits: develop audit plans, manage fieldwork, evaluate controls, prepare findings and reports, supervise junior staff, coordinate remediation, liaise with stakeholders and support major business initiatives.

Handle and investigate customer complaints across Life, Health, General and Group insurance; engage customers via multiple channels; record cases, perform administrative tasks, and support projects or events as delegated.

Lead development and execution of targeted, personalized digital marketing campaigns using marketing automation platforms. Manage customer journeys, audience segmentation, data governance and PDPA compliance. Use SQL and analytics (Google Analytics) to validate audiences, monitor campaign performance, derive insights, and optimize engagement and conversions. Collaborate with stakeholders and agencies to deliver timely, accurate campaign builds and measurement.

The Data Strategy & Analytics Manager drives digital growth through analytics in marketing, campaign performance, and customer journey optimization. They lead data initiatives to enhance acquisition effectiveness, support strategic decision-making, and optimize user experiences, overseeing collaboration across various teams.

The Contract Executive will support regulatory initiatives, manage customer complaints, handle operational tasks, and assist in project assignments for the Customer Engagement team.

Lead a team to conduct documentation and pre-transaction call reviews, improve review methodologies and processes, report findings to senior management and governance forums, advise business units on sales and training practices, drive remediation of market conduct risks, and participate in strategic initiatives.

Lead agency-wide strategic planning and execution to drive sales growth. Analyze market and sales data, develop forecasts and KPIs, manage strategic projects end-to-end, and engage senior stakeholders to align cross-functional initiatives and meet agency targets.

Support Line 2 Technology Risk Management by reviewing and enhancing the IT risk framework, monitoring IT risk indicators, performing RCSA quality assurance, leveraging GRC tools to reduce duplication, advising on IT project risk, developing third-party risk management synergies, and reviewing IT regulatory compliance and incidents.