Jobs at Income Insurance

Lead end-to-end implementation of a Distribution Management System for an Income Financial Advisory. Act as liaison between business stakeholders, vendors, and IT to gather and translate requirements into functional specifications, ensure successful delivery, manage stakeholders, and apply AI tools to improve productivity and outcomes.

Sell general insurance and income products by phone to prospects and inbound callers. Meet/exceed monthly sales targets and KPIs, manage leads, use sales software, handle objections, close policies, and collaborate with teams to improve customer experience and sales processes.

Sell general insurance products via phone using provided leads and inbound calls. Identify customer needs, recommend suitable policies, meet/exceed monthly sales targets and KPIs, collaborate with sales and other teams, and maintain accurate records of customer interactions.

Handle customer enquiries, provide empathetic clear advice and solutions, perform post-case administration, and project-manage initiatives and systems/tools across teams to maintain product accessibility and improve outcomes.

Manage recording, analysis, and reconciliation of fixed and intangible assets in SAP. Support month-end and year-end closing, prepare schedules and journals, assist inventory counts, participate in system improvements and UAT, and provide ad-hoc reporting to ensure accurate financial reporting.

The role requires assessing third-party risks, reviewing new insurance products, promoting risk culture, and participating in various operational risk projects.

The Senior Underwriting Specialist assesses life and health insurance applications, liaises with sales channels and reinsurers, and provides underwriting-related support.

The Senior Executive, Customer Engagement role focuses on complaints governance by conducting QA reviews, performing root cause analysis, and preparing management reports to improve customer outcomes.

Lead end-to-end IT Service Management and ServiceNow platform governance, roadmap and improvements. Drive process standardization, audit readiness, control remediation, KPI/SLA reporting, vendor management, and team development while partnering with risk, compliance and business stakeholders.

The role involves processing health policy transactions, preparing correspondence, overseeing staff work, and improving departmental processes.

Six-month contract to execute digital go-to-market campaigns and improve digital journeys across web and mobile. Work embedded in agile squads to write user stories, contribute to UI/UX, test and validate builds, resolve app issues, optimize webpages for UX and Core Web Vitals, and analyze platform performance.

Support delivery of complex strategic programs by translating strategy into roadmaps and governance, tracking milestones, managing interdependencies and risks, driving change management, producing senior-level communications, and supporting financial tracking, benefits realization, and capability building while guiding project managers and ensuring delivery assurance.

Support risk and compliance assessments, monitor operational controls, assist in audits and vendor oversight, and prepare reports. Drive process improvements and automation initiatives.

Provide BAU network operations and support, manage and maintain network infrastructure (firewalls, switches, wireless, load balancers, VPN), deliver network projects and enhancements, ensure availability and security through patching and firmware upgrades, handle service requests and escalations, coordinate with vendors, maintain documentation and compliance, support audits, procurement, and standby/after-hours support as required.

Support vendor invoice processing, prepare and reconcile monthly and year-end accruals and amortization entries, monitor prepayments, perform reconciliations (commissions and other expenses), cover AP duties, assist system testing and SOP/process improvements to meet month-end and year-end closing timelines.

As a Client Adviser, you will provide financial advice, maintain customer relationships, and capitalize on sales opportunities. No prior experience is required, and you will be part of a supportive training program.

As a GI Executive, you will conduct telesales to assist policyholders with renewals, promote insurance products, and identify sales opportunities while providing excellent customer service.

The role involves conducting quality reviews of sales advisory cases, identifying conduct risks, providing feedback to supervisors, and producing quality monitoring reports while ensuring compliance and continuous improvement.

The Executive, Compliance role involves conducting reviews, ensuring compliance standards, training reviewers, and collaborating with stakeholders to improve processes.

Lead the AI Center of Excellence, overseeing AI strategies, operations, and team development in alignment with organizational goals.