Jobs at Income Insurance

Lead planning and execution of consumer promotions to drive sales. Build business cases from data insights, design promotion mechanics and creative, oversee campaign setup and testing, track budgets and performance, coordinate with stakeholders (digital, product, legal, technical), manage gifts/vouchers and procurement, and deliver post-campaign analysis and optimization.

Perform end-to-end business analysis: elicit and document requirements, analyze processes, support solution design and UAT, manage defects and change, prepare user documentation, train operations users, facilitate stakeholder workshops, and mentor junior BAs to ensure effective implementation and adoption of operational solutions.

Lead and manage complex investigations into market and non-market conduct, coordinate regulatory submissions and MAS engagements, liaise with business units and stakeholders, track remediation actions, identify systemic control gaps, and improve investigation methodologies and reporting.

Support and execute agency recruitment strategy and outreach; manage recruitment programmes and governance; track and report recruitment performance; coordinate screening, selection, onboarding, and events; advise agency leaders on recruitment strategies, candidate profiling, and campaigns; prepare business papers and reports for financing schemes.

As an Executive/Senior Executive in Consumer GI Operations, you will assess and negotiate general insurance claims, ensure fair settlement, liaise with service providers, and escalate suspicious cases.

The Senior Executive manages and grows a portfolio of clients, focusing on service excellence, portfolio optimization, and client retention, while coordinating with relevant teams.

Handle personal lines policy servicing and underwriting reviews, ensure accurate policy issuance and compliance, respond to policyholder/intermediary enquiries, manage exception reports, and support process improvements and system projects.

The AML Compliance Executive monitors transactions, assists with investigations, and conducts customer due diligence to uphold financial integrity.

Conduct post-sale telephone and digital surveys to verify client understanding, audit advisers for regulatory compliance and suitability, identify misselling risks, document findings, escalate breaches, and share insights to improve training and sales practices.

As a Sales Manager, lead a team of Financial Consultants to drive sales growth, maintain performance, and execute sales strategies. Responsible for hiring and training staff, ensuring compliance with regulations, and achieving sales targets.

Support development and execution of agency-wide strategic plans. Monitor market and sales data to recommend initiatives, forecasts, and KPIs. Coordinate cross-functional action plans, prepare executive reporting, and assist strategic projects from conception to completion to drive agency growth and retention.

Support the manager in complex fit & proper assessments and framework reviews under the MAS Representative Notification Framework. Conduct candidate due diligence, recommend suitability, escalate adverse findings, ensure documentation completeness, liaise with candidates and hiring managers, provide reports and statistics, perform periodic checks and monitoring, handle audit requests, and support process improvements and other assigned projects.

Lead marine underwriting and pricing for H&M and Cargo lines, manage complex/high-value risks and facultative reinsurance (inward/outward), drive business growth with brokers and clients, oversee policy administration and compliance, support digital transformation (portal development, UAT, training), maintain underwriting records and renewal schedules, provide technical guidance and training, and collaborate with actuarial teams on premiums and treaty renewals.

Manage and grow assigned financial adviser (FA) partners by driving sales campaigns, providing prompt partner support, resolving application queries, coaching advisers, building strategic relationships, participating in marketing events, and ensuring efficient channel operations to meet business targets.

Lead and coach a team of Client Advisers to meet sales targets. Set performance goals, provide feedback and training, recruit talent, monitor performance, create improvement action plans, execute business and sales strategies, and support projects and department leadership.

Lead and conduct fair, independent investigations into market conduct complaints; apply disciplinary actions per framework; prepare regulatory and senior management reports; handle regulator/auditor enquiries; maintain policies, deliver training, advise stakeholders, and support ad-hoc reviews and panels related to insurance distribution compliance.

Lead and execute internal audits: develop audit plans, manage fieldwork, evaluate controls, prepare findings and reports, supervise junior staff, coordinate remediation, liaise with stakeholders and support major business initiatives.

The Data Strategy & Analytics Manager drives digital growth through analytics in marketing, campaign performance, and customer journey optimization. They lead data initiatives to enhance acquisition effectiveness, support strategic decision-making, and optimize user experiences, overseeing collaboration across various teams.

The Business Development Manager oversees operations, compliance, recruitment, training, and vendor management to ensure smooth daily operations and operational support for financial planners and staff.

The Contract Executive will support regulatory initiatives, manage customer complaints, handle operational tasks, and assist in project assignments for the Customer Engagement team.