Jobs at Income Insurance

Conduct enhanced monitoring and quality reviews for insurance representatives, identify compliance gaps, coordinate service recovery, and recommend corrective actions. Track review sample sizes, prepare management and regulatory reports, train reviewers on evolving standards, and help develop tools to improve review efficiency. The role also supports assigned projects and requires collaboration with business stakeholders, strong analytical and communication skills, and proficiency in Microsoft Office.

Manages and optimizes HR technology platforms, particularly Oracle Fusion HCM, while partnering with HR, IT, and vendors. Leads implementations, integrations, upgrades, testing, reporting, analytics, governance, security, compliance, incident resolution, and process automation. Oversees JIRA enhancement tickets, data quality, user training, change management, and system adoption to improve HR operations and employee experience.

Manage monthly end-to-end payroll processing, including overtime, allowances, CPF, tax deductions, reconciliations, statutory submissions, claims, and employee inquiries. Administer benefits programs, renewals, enrollments, and provider relationships. Support HR compliance reporting, audits, governance reviews, and employment legislation adherence. Develop SOPs and contribute to HR process improvement, system implementation, digitalization, and automation projects while maintaining confidential and accurate records.

Assess, negotiate, and settle general insurance claims within delegated authority. Ensure prompt, fair, and reasonable outcomes; coordinate with surveyors, loss adjusters, and assistance companies; escalate suspicious cases; and support exception and productivity reporting.

Assess and negotiate General Insurance claims within delegated authority limits, ensuring prompt, fair, and reasonable settlements. Liaise with surveyors, loss adjusters, assistance companies, and other external service providers. Identify and escalate suspicious claims for investigation, and support supervisors with exception and daily productivity reports.

Designs, delivers, and evaluates training programs for a financial services sales force, including induction, sales skills, product, advisory process, and e-learning programs. Develops competency assessments, maintains compliance-aligned materials, monitors training KPIs, identifies stakeholder needs, and supports workplace learning transfer. Requires financial services sales or training experience, insurance and wealth management knowledge, relevant CMFAS certifications, and strong communication and collaboration skills.

Supports brand campaign and sponsorship planning, integrated marketing execution, experiential activations, and consistent brand communications. Develops briefs, coordinates creative assets and agencies, tracks campaign performance, analyzes customer insights and market trends, and supports targeted segment marketing. Collaborates across divisions, manages timelines and budgets, coordinates vendors and media placements, and uses data and stakeholder feedback to improve brand awareness, engagement, trust, value, and equity.

Support risk and compliance assessments, monitor operational controls, assist in audits and vendor oversight, and prepare reports. Drive process improvements and automation initiatives.

Lead BI initiatives by partnering with stakeholders to define KPIs, create dashboards, analyze data, and promote self-service BI for decision-making.

As a Client Adviser, you will provide financial advice, maintain customer relationships, and capitalize on sales opportunities. No prior experience is required, and you will be part of a supportive training program.

This role supports product development processes by conducting market research, managing focus groups, collaborating with stakeholders, and overseeing product launch activities and compliance.

Responsible for processing and assessing IncomeShield claims, managing enquiries, compiling reports, and liaising with external parties, while ensuring compliance with policy guidelines.

As a GI Specialist in telesales, you'll leverage your expertise in insurance products to engage customers, recommend suitable policies, and achieve sales KPIs through effective communication and follow-ups.

The Contract Executive supports distribution channels by managing cluster initiatives and day-to-day operations, assisting the Director of Agencies.

The Case Specialist supports customers in recovering claims for their IncomeShield claims, handles enquiries, and checks payment details from insurers.

As a Client Relationship Manager, you will provide financial advisory services, sell insurance products, and maintain relationships with customers and business owners.

The role involves AML watchlist screening, customer due diligence, transaction monitoring, filing reports, and participating in AML projects and training.

The Manager, Commercial Lines oversees underwriting and risk management in commercial lines, manages a portfolio for profitability, provides technical support on Marine Products, and develops business relationships while executing sales strategies.

Leads enterprise vulnerability management operations, including scanning, triage, risk-based prioritization, remediation tracking, penetration testing, bug bounty coordination, DAST program maturity, configuration compliance, reporting, audit support, and escalation of high-risk exposures. Collaborates with threat intelligence, technology, business, risk, vendors, and management stakeholders while guiding junior security team members.

Provide BAU network operations and support, manage and maintain network infrastructure (firewalls, switches, wireless, load balancers, VPN), deliver network projects and enhancements, ensure availability and security through patching and firmware upgrades, handle service requests and escalations, coordinate with vendors, maintain documentation and compliance, support audits, procurement, and standby/after-hours support as required.