Teams at Income Insurance

Manage customer enquiries for life and health insurance products across phone, email, and digital channels. Resolve complaints, appeals, and escalated cases; document interactions; coordinate with internal teams; maintain service standards and SLAs; prepare operational reports; support process improvements; and ensure compliance with company policies and regulatory requirements.

Manage customer enquiries, complaints, appeals, and case resolution for life and health insurance products across phone, email, and digital channels. Document interactions, provide accurate product and claims information, meet service-level targets, prepare operational reports, maintain compliance, and collaborate with internal teams. The role also supports process improvements, escalations, customer experience initiatives, and accurate record maintenance.

Manage relationships with financial adviser partners, drive sales growth, execute campaigns and events, provide partner and customer support, coordinate application requirements, and improve channel operations. The role also involves coaching advisers, supporting strategic propositions, maintaining business relationships, and achieving team and business targets within the financial services industry.