Teams at Income Insurance

Leads Client Advisers, sets and monitors sales targets, provides coaching and performance feedback, develops team relationships, executes sales strategies, creates improvement plans, and recruits high-potential sales candidates. The role supports business objectives in the insurance or financial services sector and requires strong communication, leadership, sales, and people-management skills.

Assess and adjudicate life and medical insurance claims within authority limits. Investigate claim validity by reviewing medical evidence, policy documents, hospital bills, and investigation findings. Escalate complex claims, resolve enquiries, manage appeals and complaints, and ensure fair, consistent outcomes. Support process improvement and customer service initiatives while maintaining effective stakeholder communication and detailed claims documentation.

Supports daily Omni Channel operations, including advisor onboarding and offboarding, data collection and reporting, customer and advisor inquiries, voucher processing, payment documentation, operational coordination, and UAT or production validation for product deployments. Provides administrative support while maintaining data accuracy, confidentiality, organization, and timely completion of assigned tasks.