Sr Manager, Employee Relations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a seasoned and results-oriented HR leader to join our team as Senior Employee Relations advisor supporting our organization in Singapore.
In this role, you will partner closely with senior leadership and cross-functional stakeholders, providing guidance on policies, analyzing business trends, and implement initiatives for global process improvements, ensuring the function's effectiveness.
You will lead complex investigations, manage regional HR policies, and design programs that enhance manager effectiveness and employee experience.

Job Description:

Essential Responsibilities:

• Lead complex projects and problem resolution related to employee relations.
• Design and administer programs that enhance manager effectiveness and employee engagement.
• Provide guidance and training to managers and employees on employee relations policies.
• Analyze current business trends to inform employee relations strategies.
• Implement initiatives that result in global process improvements within the function.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities

• Develop and steward a holistic People plan that enables business results, regulatory compliance and operational excellence while identifying and deploying impactful people strategies and programs that enable scalable solutions.   
• Manage regulatory HR management, including oversight of Regulated Staff (Material Risk Personnel, Senior Management functions, and Accountable Employees)
• Lead and collaborate with Rewards Leader in Asia, Remuneration & Nomination Committees to ensure excellent collaboration with our Non-Executive Directors (NEDs) and Board members
• Lead HR practices in Singapore, including talent planning, organizational design, performance management, and culture initiatives.
• Offer advisory and developmental support to leaders on performance, growth, and employee relations, strengthening leadership capability and organizational effectiveness.
• Investigate and resolve complex employee relations issues, ensuring consistent policy application across APAC.
• Collaborate with internal stakeholders such as Legal, Payroll, Rewards, Client People Business Partner, and senior stakeholders on compliance, reporting, and sensitive investigations.
• Manage regional employee policies and programs, adapting to jurisdictional requirements.
• Leverage HR case data, metrics, AI‑driven insights, and dashboarding tools to identify trends, inform strategies, and implement global process improvements.
• Champion engagement, diversity & inclusion, and initiatives that enhance employee experience.
• Lead policy development and process improvement projects, ensuring scalable and compliant solutions.
• Make decisions that influence operations and resources, often involving notable risk and complexity.

Qualifications

• Bachelor’s degree or equivalent experience, with 8+ years in HR/Employee Relations within a highly matrixed and global company.
• Proven experience managing employee relations across APAC.
• Demonstrated strong expertise in regulatory HR management within regulated industries such as Banking or Financial Services.
• Ability to operate independently, build strong cross‑functional partnerships, and continuously improve HR processes.
• Demonstrated ability to solve complex problems and deliver practical, strategic solutions.
• Experience using data metrics, dashboards, and AI tools to drive HR insights and decision‑making.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.