Senior Specialist, Business Improvement & Automation

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits to build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

The Business Improvement & Automation team is responsible for driving process streamlining, re-engineering, and automation within Regional Operations, to provide the efficiency leverage for the business to grow sustainably. We operate on a project basis and manage the entire project life cycle: identifying the opportunity, defining the problem statement, proposing solutions, scoping the requirements, building the business case, facilitating improvement workshops, redesigning processes, devising automation specifications for the automation engineers, and supporting the roll-out. If you are looking for exciting challenges, organizational wide impact and to be part of a high-performing team then we’re the right place for you!

Get to know the role

We are looking for a new Senior Specialist to join one of our Business Process Improvement Teams. We believe a successful candidate has great problem solving, project management and excellent communication skills to bridge between business stakeholders and automation engineers. This role is required as we expand the team and continue to take on new opportunities. You will get to innovate solutions to increase efficiency, lower manpower requirements & help solve pressing problems across the organization. Your work will have a huge impact on business operations by improving the performance and SLA of processes.

The day-to-day activities

You will manage end to end business improvement and automation projects regionally, across all departments and functional areas. Your core responsibilities will include:

• Identifying operational improvement and automation opportunities and recommending initiatives advancing the company’s key objectives
• Using quantitative and qualitative analysis to advise business stakeholders on the preferred improvement and automation solutions
• Driving process re-engineering or, in the case of new businesses launched by Grab, designing new, scalable processes to support rapid growth
• Coordinating across operational and technical teams to deliver solutions to mitigate operational and organizational pain points across the entire organization. Crafting the requirements for automation engineers. 
• Facilitating the deployment of systems, solutions and business processes. Ensuring smooth transition to the ‘new normal’. Identifying risks and prepare contingency plans
• Building and maintaining strong relationships with business and technology stakeholders
• Facilitating cross-functional improvement workshops to identify pain points, define the problem statement, drive process design/re-engineering and process automation
• Advising junior team members on problem solving methodology, solution design, stakeholder management, etc.

• Bachelor’s / Master’s degree in Engineering or Business disciplines from top-tier institutions with a strong academic record
• 5+ years of experience, preferably with project management or business process improvement, including process mapping, operating model design, transition planning, etc.
• Strong analytical skills
• Advanced in Excel / Google Sheets
• Good understanding of the programming logic and ability to communicate with developers
• Excellent written and oral communication, presentation and interpersonal skills are critical as you will interact with very diverse stakeholders in the business and technology spaces
• Ability to think from different perspectives and generate functional solutions
• Ability to see the big picture and dive into and understand operational details
• Ability to build consensus across teams and influence successful outcomes in business improvement

The good to haves:

• 2+ years of experience at a top-tier strategy consulting firm
• Knowledge of project management approaches, tools, and phases of the project lifecycle
• Certification in Six Sigma, LEAN, Agile, PMP practices
• Readiness to travel 10-20% of the time
• Familiarity with SQL is a good to have

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
   

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.