Market Data Services, Aladdin Client Onboarding, Vice President

Role Brief :

BlackRock is one of the world’s preeminent asset management firms and a provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at improving out-performance to highly efficient indexing strategies designed to gain exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. 
 

Overview:  

The Index & Data Solutions team (IDS) is responsible for the index and data strategy for the firm and the management of the commercial relationships with each provider. The Operations team within IDS handles all market data and index requests and works with the vendors to address various reporting, invoice processing and other needs in timely manner. The group is comprised of three key areas: Client Onboarding & Servicing, Market Data Operations, and Index Licensing Operations and has team members in Princeton, Atlanta, Gurgaon, Mumbai, Singapore and Budapest.  

Role Description:  

We are looking for a Vice President to join our Client Onboarding and Servicing team in Singapore to manage a small team of talented Singapore based individuals, both overseeing and contributing meaningfully to Aladdin Client Market Data support function. This candidate will (i) partner closely with the Aladdin Business to ensure a seamless Market Data onboarding experience for our clients as part of their Aladdin integration (ii) face off with external clients providing guidance and expertise for their Market Data needs and requirements through the Aladdin platform (iii) practice and encourage operational discipline ensuring all terms and conditions for use of third party data are strictly adhered to (iv) drive collaborative efforts with cross-functional leads in partnering teams to implement protocols and solutions to keep up with the evolving landscape of the Market Data space and the Aladdin Business (v) provide coaching and mentorship across the team, working alongside IDS leadership to further develop our global operations function. 

The best candidate for this role is mature and will understand the importance of our firm’s culture & principles in driving execution, and how to “connect the dots” with businesses & functions across the firm in order to deliver an exemplary client experience and mitigate operational risks.  This individual is an independent critical thinker with strong problem-solving skills, the ability to simplify and convey complex matters, assess problems and execute on solutions through thought leadership and accountability.   

Key Responsibilities: 

• Manage a regional team of Market Data SMEs who lead the onboarding of Market Data for new and existing Aladdin clients 

• Actively coach and mentor individuals, provide regular feedback and create development plans 

• Lead/Coordinate changes to commercial subscriptions into existing entitlement workflow  

• Execute and ensure timely delivery of recurring monthly usage reporting 

• Provide request management support and transparency to our Aladdin business partners and Aladdin Clients  

• Respond to business inquiries on market data products and services from our inventory 

• Collaborate with internal Relationship Management team members on reconciliation projects (accounts, services and providers), offering ideas for improvements and working together to implement them 

• Build relationships with our global business partners at the firm and providers in the financial services industry 
   

Knowledge/Experience:  

• Leader & people manager with 5-10 years relevant work experience  

• Bachelor’s or Master’s degree is required 

• Outstanding communication skills (oral and written) are required. Must be comfortable facing off with clients and senior stakeholders alike, influencing a broad range of audiences 

• Direct experience with BlackRock’s Aladdin platform is preferred 

• Strong problem-solving and analytical skills are a must 

• Must be able to quickly learn and navigate proprietary systems (BlackRock’s own and third-party platforms) 

• Intermediate Excel and Smartsheet knowledge is required 

• Experience with SQL, is a plus 

• Knowledge of Market and Index Providers and ability to interpret contract terms and conditions is preferred 

• Bold and proactive with a willingness to stretch outside comfort-zone 

• Self-starter, able to prioritize and deliver multiple assignments while maintaining high quality and consistent results 

• Reliable and trusted teammate with strong integrity and ethics. Driven to be a productive part of a highly functioning, collaborative team, and to work in a high expectation and high impact environment. 

• Proven record of alignment with BlackRock's Principles.