IFS
Senior Software Support Engineer - L2 Support - .NET, ReactJS (IGT1 Lanka: Workwave)
About IGT1 Lanka
IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.
At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.
With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.
Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.
Job DescriptionWorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.
WorkWave Team is looking for innovative software engineers who want to be part of a team of creative and talented individuals. Our teams are a mix of technologists, product managers, development engineers, and UI/UX designers, all working together to deliver our vision. You will be a part of our WorkWave team, helping to develop & support the WorkWave products
Responsibilities
- Diagnose and resolve production defects reported by customers using existing observability tools, logs, API interactions, and collaborating respective teams and products.
- Perform Root Cause Analysis (RCA) for production defects, documenting findings and recommending preventive measures.
- Contribute to knowledge base documentation by writing detailed troubleshooting guides and best practices for common issues.
- Collaborate with engineering teams to escalate and provide insights on recurring issues, ensuring long-term solutions.
- Collaborate with the onshore L2 support team to resolve critical incidents, share knowledge, and ensure seamless support coverage.
- Bachelor’s Degree in Software Engineering, Information Technology, or Computer Science
- 3+ years of experience in ReactJS
- 2+ years of experience in .NET / C#
- Experience with SQL Server and T-SQL required
- Knowledge of Agile software development processes
- Experience with scaling systems in a cloud environment (AWS) would be an added advantage
- Familiar and working knowledge of MSFT IIS
- Proficient with Git and version controlling concepts
- Experience with DevExtreme and DevExpress or similar components would be an added advantage
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
