Solution Architect - ServiceNow

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

As a ServiceNow ITOM SME, you will be responsible for providing expert guidance and leadership in the implementation, optimization, and management of IT Operations Management (ITOM) processes and CMDB within the ServiceNow platform. You will collaborate with cross-functional teams to enhance IT service delivery and improve operational efficiencies.

Key Responsibilities:

• Expert Guidance: Provide expert knowledge and best practices related to ServiceNow ITOM modules, including CMDB, CSMD, Azure Discovery, AWS Discovery, Tag-based Service Mapping, Event Management, and Orchestration.
• Implementation & Configuration: Lead the design, implementation, and configuration of ITOM solutions on the ServiceNow platform, ensuring alignment with business objectives.
• Process Improvement: Analyze current ITOM processes and identify areas for improvement to enhance efficiency, reduce costs, and improve service delivery.
• Collaboration: Work closely with IT teams, stakeholders, and management to gather requirements, provide recommendations, and ensure successful project delivery.
• Training & Support: Develop training materials and conduct training sessions for end-users and IT staff on ITOM best practices and ServiceNow functionalities.
• Troubleshooting: Serve as the primary point of contact for troubleshooting and resolving ITOM-related issues, providing timely and effective solutions.
• Documentation: Create and maintain comprehensive documentation of ITOM processes, configurations, and best practices.
• Stay Updated: Keep abreast of the latest ServiceNow features, industry trends, and best practices in ITOM to continually enhance our service offerings.

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 7+ years of experience working with ServiceNow, specifically in IT Operations Management.

- Proven experience as an ITOM Subject Matter Expert with a deep understanding of ServiceNow ITOM, Azure discovery, Service Mapping, Event Management, Workflow, CMDB and CSDM.

- Strong knowledge of ITIL framework and IT service management best practices.

- Excellent analytical and problem-solving skills, with a focus on delivering high-quality solutions.

- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.

- ServiceNow certifications (e.g., Certified System Administrator, ITOM certifications) are a plus

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.