Serve as primary quoting and order-management contact for assigned accounts. Respond to quotes and order inquiries promptly, build account and OEM product knowledge, use WWT tools to validate configurations, participate in account planning and strategy meetings, leverage promotions and partner registrations, upsell services, produce quote/order reports, and mentor/onboard new sales ops employees.
Job Summary & ResponsibilitiesResponsibilities Include:
• Establishing yourself as the primary point of contact within assigned accounts for all quoting and order management activities
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• In-depth knowledge of WWT’s Go-To-Market Strategy and solution offerings
• Consistent participation in weekly ATC Strategy Meetings / Call (ATSM)
• Proactive participation in all key account planning sessions as well as key customer and partner briefings
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Expert knowledge of partner registration process
• Proactively recognize and take necessary action to upsell and or attach services to an existing opportunity
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees
Personal Attributes:
• Ability to build and maintain strong relationships both inside and outside the organization
• Adaptable and flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education Preferred QualificationsQualifications:
• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of 3 years of sales and or sales support experience in the information technology industry
• Must understand and be able to articulate the WWT leadership initiatives.
• Ability to work independently and/or on a team with minimal supervision.
• Ability to manage multiple tasks simultaneously.
• Must be the subject matter expert concerning daily processes and procedures.
• Must understand and be able to articulate the WWT leadership initiatives.
• Knowledge of program and contract specific budget and sales cycles.
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem solving skills
• Ability to travel as required meeting team and departmental goals
• Establishing yourself as the primary point of contact within assigned accounts for all quoting and order management activities
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• In-depth knowledge of WWT’s Go-To-Market Strategy and solution offerings
• Consistent participation in weekly ATC Strategy Meetings / Call (ATSM)
• Proactive participation in all key account planning sessions as well as key customer and partner briefings
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Expert knowledge of partner registration process
• Proactively recognize and take necessary action to upsell and or attach services to an existing opportunity
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees
• Ability to build and maintain strong relationships both inside and outside the organization
• Adaptable and flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education Preferred QualificationsQualifications:
• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of 3 years of sales and or sales support experience in the information technology industry
• Must understand and be able to articulate the WWT leadership initiatives.
• Ability to work independently and/or on a team with minimal supervision.
• Ability to manage multiple tasks simultaneously.
• Must be the subject matter expert concerning daily processes and procedures.
• Must understand and be able to articulate the WWT leadership initiatives.
• Knowledge of program and contract specific budget and sales cycles.
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem solving skills
• Ability to travel as required meeting team and departmental goals
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
