The Sales Support Specialist manages sales-related admin and operational tasks, supports the Lead-to-Order process, and interacts with customers and sales teams.
The Sales Support Specialist supports the Lead‑to‑Order (L2O) process by executing and coordinating all sales‑related administrative and operational activities. The role acts as a key interface between Sales, customers, and internal stakeholders, with a strong focus on Salesforce (SFDC), data quality, process compliance, and efficient handling of pre‑order sales activities.
Main Responsibilities & Tasks:
- Support the Lead‑to‑Order process through administrative handling of leads, opportunities, and cases in Salesforce (SFDC)
- Administer Requests for Information (RFI) and Requests for Quotation (RFQ) and prepare quotations in coordination with Sales
- Support Tender Management by coordinating and completing tender documentation
- Manage Demo Equipment and sampling administration
- Coordinate and track questionnaires and customer information requests
- Maintain price lists and sales‑related reference data
- Create and maintain customer master data in relevant systems
- Prepare and maintain sales reports based on SFDC and related tools
- Support Lead & Case Management, including tracking, documentation, and data quality
- Contribute to special projects and cooperate with Business Improvement initiatives
Qualification & Skills:
- Degree in Business Administration or a comparable commercial qualification
- 2–3 years of professional experience in Sales Support, Sales Operations, or a similar role
- Solid understanding of the Lead‑to‑Order process
- Strong experience with Salesforce (SFDC); SAP / CPQ knowledge is an advantage
- High attention to detail, strong service orientation, and structured working style
- Analytical mindset with reporting and data management skills
- Strong communication skills and ability to work in an international, cross‑functional environment
- Fluent in English; Chinese (Mandarin) is an advantage / preferred
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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