Owns infrastructure service delivery and reliability for global Wealth Production Management. Partners with infrastructure, architecture, and application teams to improve resiliency, monitoring, end-user performance, capacity, and operational effectiveness. Leads incident, problem, and change management activities; coordinates cross-functional delivery; supports infrastructure projects; identifies cost-saving and right-sizing opportunities; and applies AIOps, machine learning, predictive maintenance, and generative AI to improve service performance and governance.
The Production Management Horizontal Platform SRE (Assistant Vice President) is an integral engineering and operations liaison within Wealth Production Management, responsible for driving end-to-end infrastructure service performance, telemetry-driven analytics, application resiliency upliftment, and the operationalization of AI/AIOps practices across Wealth Production Management. It is a part of Global Production Management, specifically Wealth Horizontal Platform Team supporting Wealth organization across the globe.
Responsibilities:
- Perform a Service Delivery role for infrastructure supporting Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations,
- Ensure continually improvement of resilience and reliability for end to end Wealth services
- Create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan,
- Be able to interact with technical stakeholders from Architecture, Infrastructure (with emphasis on End User organization) and Application development teams to provide best in class infrastructure solutions to meet business needs,
- Partner with Infrastructure teams (EUC, VDI, Network, Wintel/Linux, Cloud) to monitor, baseline, and improve Infrastructure Service Performance & End-User Environment affecting Wealth end users (advisors, relationship managers, operations, and clients). Contribute to deep-dive investigations into infrastructure-induced performance degradation, capacity bottlenecks. Improve the monitoring capabilities providing an early indicator of potential end-user business impact.
- Identify opportunities with the business to deliver savings target against financials while ensuring infrastructure right sizing,
- Engagement in the delivery of business, regulatory and technology infrastructure projects with responsibility for the quality, timeliness, and operational effectiveness
- Deliver on Performance Measures including Service Performance, financial and governance KPIs
Qualifications:
- 3-8 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services), application support, SRE with a proven track record of operational process change and improvement
- Understanding of how specialization within area contributes to the business and of competitors' products and services
- Working understanding of AIOps, ML-driven event correlation, predictive maintenance, and Generative AI tools in enterprise operations and ability to use this knowledge to design of metrics, analytical tools, benchmarking activities and best practices
- Experience in a Financial Services or large complex and/or global environment preferred
- Outstanding analytical, problem-solving, and diagnostic mindset
- Ability to communicate technical concepts to non-technical audience
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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