Manager, Commercial Lines (Brokers)

Core Responsibilities 

1. Broking Strategy & Leadership

• Define and execute the broking strategy across all product lines (e.g. Commercial, Specialty, Financial Lines, Marine, Energy, etc.)
• Establish placement standards, pricing discipline, and risk appetite alignment
• Identify market gaps, new capacity, and alternative solutions
• Support firmwide growth initiatives with technical and market insight

2. Market & Insurer Management

• Act as the senior relationship owner for key intermediaries and reinsurers
• Negotiate:
  • Binder terms
  • Commission structures
  • Service level agreements
  • Strategic partnerships
• Monitor intermediaries performance, portfolio profitability, and submission quality
• Secure market access and placement priority for complex or large risks

3. Placement & Technical Oversight

• Oversee and provide guidance on:
  • Complex, large, or specialty placements
  • Non‑standard risks and wordings
  • Program and multinational structures
• Ensure:
  • Optimal coverage terms and pricing
  • Sound technical justification and documentation
  • Consistency in policy wording quality
• Act as escalation point for difficult placements or disputes

4. People Management & Capability Building

• Lead and develop broking underwriting and business developments managers and executives
• Set performance expectations and KPIs
• Drive:
  • Technical training
  • Market knowledge sharing
  • Succession planning
• Attract, retain, and mentor junior staffs

5. Governance, Risk & Compliance

• Ensure compliance with:
  • Regulatory requirements
  • Internal risk frameworks
  • Market conduct standards
• Oversee:
  • Conflicts of interest management
  • Fair dealing and disclosure practices
  • Premium handling and documentation controls
• Partner with Compliance and Risk teams on audits and reviews

6. Client & Producer Support

• Partner with:
  • Client managers
  • Producers / Sales teams
  • Claims and Servicing teams
• Support key intermediaries engagements, renewals, and presentations
• Provide technical credibility in high‑value or sensitive negotiations
• Contribute to portfolio retention and cross‑selling strategies

7. Performance Management & Reporting

• Own KPIs such as:
  • Placement efficiency
  • Hit ratios
  • Intermediaires spread
  • Portfolio profitability
  • Rate adequacy trends
• Provide regular reporting to:
  • Executive management
  • Regional / Global leadership (if applicable)

Typical Reporting Line

• Reports to:
  • General Manager of Corporate Business
  • Head of Property and Casualty 
  •  
• Direct reports may include:
  • Broking Managers
  • Team Leaders
  • Senior Executives/Executives

Key Skills & Experience Technical & Commercial

• Deep knowledge of:
  • Insurance products and markets
  • Policy wordings and coverage structures
  • Portfolio management
• Strong negotiation and influencing skills

Leadership

• Proven experience leading senior technical teams
• Ability to balance commercial growth with technical discipline
• Strategic mindset with hands‑on execution capability

Typical Background

• 12–20+ years in insurance or broking
• Senior underwriter, business development or placement leadership experience
• Relevant professional qualifications (e.g. ACII, ANZIIF) often expected

Success Indicators (KPIs)

• Sustainable growth and margin improvement
• High placement quality and low remediation issues
• Retention of key brokers and consistent bench strength
• Positive audit and compliance outcomes