Key Responsibilities
1. Customer Due Diligence (CDD) & Onboarding
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Oversee and perform Customer Due Diligence (CDD) checks for all new customers onboarded through Income’s majority-owned subsidiaries (e.g. IAFA).
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Ensure CDD processes comply with prevailing regulatory requirements (e.g. MAS AML/CFT guidelines) and internal policies.
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Review and resolve CDD exceptions, escalations, and follow-ups with representatives and relevant stakeholders.
2. Business Submission & Transaction Review
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Review, follow up on, and approve Insurance and Capital Investment Scheme (CIS) transactions submitted by representatives prior to submission to product providers.
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Ensure all submissions are complete, accurate, and comply with regulatory, product provider, and internal requirements.
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Act as an escalation point for complex or high-risk cases and provide guidance to the team.
3. Reporting & Management Information
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Prepare, review, and provide regular business submission and policy issuance reports to Income’s majority-owned subsidiaries (e.g. IAFA).
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Ensure reports are accurate, timely, and meet management and regulatory reporting needs.
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Identify trends, risks, and operational issues from reports and recommend process improvements.
4. Documentation & Records Management
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Manage and maintain all documentation related to business submissions for Income’s majority-owned subsidiaries.
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Ensure documentation is properly controlled, up to date, and accessible to representatives as required.
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Implement and maintain document management standards, including version control and audit readiness.
5. Training & Representative Support
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Plan and deliver induction training for newly appointed representatives, covering business submission processes, documentation standards, and key compliance requirements.
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Provide ongoing guidance and support to representatives on submission-related queries and issues.
6. Team Management & Process Improvement
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Lead, coach, and develop the Business Submission team to ensure consistent service quality and capability.
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Establish and monitor service level standards, turnaround times, and quality controls.
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Review existing workflows and implement process improvements to enhance efficiency, accuracy, and customer experience.
Requirements
Qualifications & Experience
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Degree or diploma in Business, Finance, Accounting, or a related discipline.
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Minimum 3 years of experience in business processing, operations, compliance, or distribution support within the financial services or insurance industry.
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Prior team management or supervisory experience preferred.
Income Insurance Singapore, Singapore, SGP Office
75 Bras Basah Road, Singapore, Singapore, Singapore, 189557
Income Insurance Singapore, Singapore, SGP Office
1 Paya Lebar Link, #07-01 PLQ 1 Paya Lebar Quarter, Singapore, Singapore, Singapore, 408533
Income Insurance Singapore, Singapore, SGP Office
2 Tampines Central 6, #01-01 NTUC Income Tampines Point, Singapore, Singapore, Singapore, 529483
