Singapore Economic Development Board (EDB)
[LTA-PT] MANAGER, TICKETING FEES & DATA
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Leads ticketing fees and data initiatives within a transit authority, including monitoring ticketing costs, managing provider contracts, analyzing transit data, supporting new payment modes, implementing service improvements, and preparing agreements and approval papers. The role also develops ticketing policies, monitors service levels and fees, and manages internal and external stakeholders while leading a team.
[What the role is]
This role sits within the Ticketing Strategy and Projects Division, where you will play an active part in shaping the ticketing services charging framework for transparency and cost effectiveness. You will contribute to the development of long-term ticketing policies and strategies, while engaging a broad range of stakeholders across the transit ecosystem.[What you will be working on]
You will be leading a team to:
- review and monitor the ticketing costs of the transit ticketing system
- manage the contracts with Public Transport Operators and transit ticketing service providers for ticketing related matters
- analyse transit ticketing data for insights to deliver a commuter-centric and future ready ticketing system
- implement projects to enhance operation and services, and support new payment modes in transit
- prepare approval papers and agreements with transit service providers covering service level monitoring and service fees
[What we are looking for]
What we are looking for
We are looking for someone who is meticulous, adaptable, and able to thrive in a fast-paced and ever-changing environment while delivering quality work under tight timelines.
Candidate should:
- have 5 to 8 years of experience in project management and/or policy
- be able to conceptualise and operationalise policies
- be able to communicate effectively and be comfortable presenting to management
- be able to manage both internal and external stakeholders with confidence
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment
Singapore Economic Development Board (EDB) Singapore Office
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