LKS Technical Training Manager

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

As a manager in our Learning & Knowledge Systems team, you will join a learning organization recognized by Training Magazine as a leader in the industry. We look for people who are encouraged by working at the leading edge of technology and want to make an impact by crafting solutions that drive progress and transform learning outputs. Our technical training managers directly support our mission to deliver proficient, tested, and certified engineers capable of supporting KLA’s customer service commitments. The selected manager collaborates with internal groups, such as engineering, technical support, new product introduction, and field support to create content and deliver training for a wide range of KLA products. Training manager responsibilities include capital asset management, instructor management, developing training strategy and ensuring learning outcomes meet product service requirements. In addition, the right person will lead efforts in integrating the latest learning technologies (AR/VR, Video, eLearning) to enable learning effectiveness and efficiency. This position will participate in efforts to provide immersive, blended learning experiences supporting learner-centric environments versus instructor-centric types.

Responsibilities

• Manage and lead a training operations team in developing, delivering, and optimizing world-class learning experiences
• Contribute to strategy, processes, and technologies for technical learning to meet tool & customer availability requirements.
• Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)
• Measure and supervise ongoing impact of learning operations
• Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies
• Work with other learning management teams for managing and optimizing all technical learning activities
• Guide project teams and workstreams and influence organizational change of new learning programs, including monitoring of progress against scope, schedule, and budget and hold teams accountable to commitments and results
• International travel is required (=<25%)

Minimum Qualifications

• Bachelor’s /Master's Level Degree
• Minimum 6-8 years of experience in field support or technical training is required
• Excellent project management and organizational skills
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and customers
• Critical thinking skills
• Ability to prioritize and simultaneously support multiple initiatives
• Knowledge of instructional theory, including assessment is preferred
• Proficiency with learning management systems & reporting is an advantage
• Good understanding of security solutions and technologies is preferred

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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