As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Senior Customer Success Manager
Locations: Singapore
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.
SS&C Blue Prism is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team. You will be responsible for elevating the customer experience within SS&C Blue Prism’s strategic accounts and ensuring our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Education: Paid further education opportunities for employees who are eligible
- Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
What You Will Get To Do:
- Becoming a trusted advisor by identifying Customers’ desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
- Delivering, measuring, and communicating ROI for our Customers, throughout the customer lifecycle.
- Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
- Ensuring Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
- Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansion
- Strategically identifying new expansion opportunities within the existing Customer base and collaborate with sales teams to ensure growth attainment
- Accurately representing the Voice of Customers inside SS&C Blue Prism.
What You Will Bring:
- 5+ years of relevant customer-facing experience within a top-rated software or consulting organization (overall experience around 8-12 years). Prior experience in SaaS or subscription enterprise software company would be an added advantage.
- A background in Customer Success practice with extensive analytical and strategic experience
- A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle
- Flexibility to work in a rapidly changing, complex environment
- A passion for driving customer outcomes and promoting a customer centric organization
- Ability to analyze, interpret and capture insights from large amounts of data
- An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
- Excellent verbal and written communication skills
- Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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