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The Manager, Regional Client Development is a pivotal role responsible for spearheading and adapting the client development strategy across the South Asia Pacific markets. This role is responsible for adapting the Global Client Development strategy, so that it resonates with local Market nuances, and executing it in strong partnership with regional stakeholders. This role acts as a regional center of excellence, enabling and empowering markets and retail store teams within the region to build lasting client relationships that enhance brand loyalty and drive regional sales growth.
The Client Development Manager will ensure the seamless adoption of clienteling tools and best practices, foster a culture of personalization and hospitality, tailored to regional client expectations.
The Regional Manager partners extensively with the Global Retail Excellence team and local Retail teams to ensure exceptional retail experiences, personalized client journeys, and effective regional client strategies.
Responsibilities
Champion and roll out the Client Development Roadmap with a 360-degree Mindset
- Leverage regional data to implement a localized client strategy to boost client acquisition, retention, and engagement, aligning with global brand strategy, regional business objectives, and local client insights.
- Empower Client Advisors within the region to cultivate meaningful, long-term client relationships.
- Build strong relationships with key regional stakeholders (e.g., Store management teams, Regional Retail Directors, Marketing, Operations) to foster collaboration and drive buy-in for client development initiatives.
- Share regional insights and business needs with the global retail team, proposing adjustments to continuously refine and improve the global strategy.
Clienteling Performance monitoring & Innovation
- Work closely with regional omnichannel teams as well as the Client relations teams to enhance retail actions, tools, rituals, and behaviors that drive client acquisition, engagement, and loyalty specific to the region.
- Establish key performance indicators (KPIs) to measure the ROI of regional client development programs and provide regular performance updates to regional senior management and global client development.
- Ensure seamless retail visibility into Client 360 attributes and actionable CRM insights, empowering Client Advisors with real-time and comprehensive client understanding.
- Innovate and propose scalable activations, leveraging market best practices, data insights, and your knowledge of market dynamics.
- Proactively identify, document, and disseminate best practices in clienteling across the SAP region to foster continuous improvement.
Training, Enablement & Tool Adoption
- Lead and facilitate engaging training sessions for SAP retail teams, focusing on the proficient use of clienteling tools and advanced techniques in client relationship management.
- Provide continuous, expert support and guidance to SAP retail teams on evolving clienteling strategies and effective tool applications.
- Empower Client Advisors within the region to cultivate meaningful, long-term client relationships.
Leadership and Culture
- Advocate for a culture of personalization, hospitality, and client obsession across the regional retail network.
- Influence regional senior management with strong storytelling, insights, and experience-driven recommendations based on regional performance and client feedback.
Qualifications
- 8+ years in luxury retail, client development, hospitality, or client experience leadership, with strong retail/store operations understanding specific to the region.
- Proven project management skills with multiple stakeholders in fast paced organizations.
- Proven leadership and team management skills, with experience in developing high-performing teams and fostering synergies and collaboration across diverse retail environments.
- Strong analytical skills, experience in managing budgets, and leveraging data to drive actionable insights tailored to regional performance.
- Deep understanding of regional client behaviors, cultural nuances, and market dynamics.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels within the region.
