Coupa Leadership & Management

What’s a quotable hallmark of good management on your team — and how is it reinforced?

Clarity, empowerment and ownership: Management shares the “why” behind decisions, and then allows the teams the autonomy on the “how,” along with guidance/support where necessary. These are reinforced through goal-setting, reporting progress and most importantly retrospection, enabling teams for continuous improvement and building a better tomorrow together. Deliverables matter, but lasting impact comes from the relationships we build by connecting with each member, beyond just the work itself.

Which forum or ritual keeps priorities and expectations clear?

A five-minute daily morning sync-up keeps the momentum and focus on top priorities. Monthly and quarterly OKR reviews ensure every initiative maps to the strategic outcomes, thus creating alignment and adjusting levers for maximum impact to drive success for all of us. 

What part of the strategy excites people — and what metric shows progress?

Expansion into new capabilities energizes people because it allows them to stretch and test their true potential. The outcome translates into meaningful results directly contributing to the customer’s success and a world-class experience. These are tracked through faster resolution times, higher satisfaction and successful renewals.