Jobs at CHANEL

Manage core People and Organisation operations across the employee lifecycle, including onboarding, employee changes, mobility, benefits, and exits. Maintain accurate records, documentation, data quality, and compliance while serving as a first point of contact for employee and manager inquiries. Identify process improvements, monitor service trends, support digital and AI-enabled transformation, and help implement sustainable people policies and programs.

Lead CRM campaign activation and client journeys across email, SMS, retail events, and digital channels. Coordinate Salesforce Marketing Cloud campaigns, prepare briefs and assets, manage CRM event setup and gift replenishment, and maintain CHANEL.com content including banners, product pages, translations, and campaign updates. Collaborate with local, regional, global, marketing, retail, and communications teams to deliver consistent, high-quality luxury client experiences.

Leads CHANEL’s regional brand communications strategy across Southeast Asia and Australia. Owns One House narrative development, Brand Transmission, Arts & Culture, cultural intelligence, influence mapping, community building, and regional capability development. Translates global priorities into market-relevant frameworks, builds stakeholder alignment, strengthens employee and external advocacy, and represents regional perspectives globally. The role develops playbooks, governance, and strategic roadmaps to increase brand desirability, cultural relevance, market capability, and cross-market collaboration.

Coordinates CHANEL Fragrance & Beauty client events, including on-site execution, staffing, guest experience, event gifts, food and beverage, vendors, technology, and RSVP invitations. Supports digital marketing by coordinating translations and updating e-commerce banners and content accurately and on schedule. The role requires strong organization, communication, collaboration, adaptability, and attention to detail, including flexibility to support events outside standard working hours.

Supports regional business finance and real estate leadership through financial modeling, CAPEX analysis, investment recommendations, portfolio database governance, executive reporting, market and site evaluation, lease benchmarking, and strategic planning. The role translates real estate, lease, market, and financial data into actionable insights for portfolio decisions, while partnering across finance, real estate, retail, architecture, sustainability, and external stakeholders.

Provides personalized fragrance consultations, creates tailored client experiences, represents the CHANEL brand, achieves sales targets, promotes cross-selling, supports client retention and recruitment, facilitates omnichannel shopping, and shares fragrance knowledge with the team. Requires a polished professional image, strong fragrance and beauty interest, client relationship skills, and preferably formal fragrance training.

Educates Retail teams on garment fit, body morphology, fabric behavior, construction, and basic pinning techniques. Develops fitting clinics, visual guides, coaching, and practical support to improve client experiences and ensure appropriate escalation to Alterations specialists. Helps teams communicate fitting observations clearly while preserving garment quality, comfort, craftsmanship, and the intended silhouette of each creation.

Lead design and implementation of orchestration governance, ways of working and cross‑functional frameworks for SEAA Fashion. Drive stakeholder alignment, prioritisation, taskforces, progress tracking and measurement to translate strategic ambitions into consistent, measurable execution across markets and metiers.

The role involves engaging clients through storytelling, providing exceptional service, developing relationships, and collaborating with Fashion teams to enhance the brand's luxury image.

As a Fashion Advisor at Chanel, you will provide luxury client service, build relationships, and engage clients with style and fashion knowledge.

Lead design and operation of scalable data ingestion pipelines, curated datasets and semantic models. Partner with Data Product, Stewardship, Analytics and Data Science to deliver governed, high-quality data foundations. Build and optimize Power BI dashboards, enforce data quality and lineage, and enable AI-ready datasets to support reporting, analytics and AI-enabled products.

Lead CRM strategy and execution across multi-touchpoints (EDM, SMS) to drive recruitment, retention and repeat. Own CRM budget and gifting, run test-and-learn projects, manage reporting and analytics, and partner cross-functionally to deliver client communication journeys and event support using Salesforce Marketing Cloud.

Lead regional circularity strategy and initiatives, translate ambitions into roadmaps, embed circular design and end-of-life practices, strengthen data and reporting, build partnerships, and drive capability and implementation across markets.