Jobs at CHANEL

Provides personalized fragrance consultations, creates tailored client experiences, represents the CHANEL brand, achieves sales targets, promotes cross-selling, supports client retention and recruitment, facilitates omnichannel shopping, and shares fragrance knowledge with the team. Requires a polished professional image, strong fragrance and beauty interest, client relationship skills, and preferably formal fragrance training.

Educates Retail teams on garment fit, body morphology, fabric behavior, construction, and basic pinning techniques. Develops fitting clinics, visual guides, coaching, and practical support to improve client experiences and ensure appropriate escalation to Alterations specialists. Helps teams communicate fitting observations clearly while preserving garment quality, comfort, craftsmanship, and the intended silhouette of each creation.

Lead design and implementation of orchestration governance, ways of working and cross‑functional frameworks for SEAA Fashion. Drive stakeholder alignment, prioritisation, taskforces, progress tracking and measurement to translate strategic ambitions into consistent, measurable execution across markets and metiers.

The role involves engaging clients through storytelling, providing exceptional service, developing relationships, and collaborating with Fashion teams to enhance the brand's luxury image.

As a Fashion Advisor at Chanel, you will provide luxury client service, build relationships, and engage clients with style and fashion knowledge.

Design and deliver production-ready AI and data science solutions across CRM, retail, marketing and operations. Build ML models, GenAI/RAG pipelines, feature engineering and training workflows; collaborate with data engineering to deploy, monitor and optimize models; run experiments and measure business impact while ensuring responsible AI, security and governance.

Lead SEAA's regional Data & Intelligence strategy, prioritize and deliver data, analytics and AI initiatives, guide platform and architecture choices, embed governance and responsible AI, drive data literacy and adoption, and build a high-performing data team aligned with global standards.

Lead design and operation of scalable data ingestion pipelines, curated datasets and semantic models. Partner with Data Product, Stewardship, Analytics and Data Science to deliver governed, high-quality data foundations. Build and optimize Power BI dashboards, enforce data quality and lineage, and enable AI-ready datasets to support reporting, analytics and AI-enabled products.

Lead CRM strategy and execution across multi-touchpoints (EDM, SMS) to drive recruitment, retention and repeat. Own CRM budget and gifting, run test-and-learn projects, manage reporting and analytics, and partner cross-functionally to deliver client communication journeys and event support using Salesforce Marketing Cloud.

Lead end-to-end supply planning and inventory optimization for Singapore Fragrance & Beauty. Create supply plans, validate POs, manage replenishment across channels, mitigate stock and launch risks, partner cross-functionally, monitor KPIs, and drive continuous improvement to meet service, inventory, and commercial targets.

Lead regional circularity strategy and initiatives, translate ambitions into roadmaps, embed circular design and end-of-life practices, strengthen data and reporting, build partnerships, and drive capability and implementation across markets.

Design and execute total rewards strategy across SEAA and build people analytics capability. Lead compensation benchmarking, pay equity, program design, dashboards, ROI measurement, and present data-driven recommendations to senior leaders.