Jobs at CHANEL

Design and deliver production-ready AI and data science solutions across CRM, retail, marketing and operations. Build ML models, GenAI/RAG pipelines, feature engineering and training workflows; collaborate with data engineering to deploy, monitor and optimize models; run experiments and measure business impact while ensuring responsible AI, security and governance.

Lead SEAA's regional Data & Intelligence strategy, prioritize and deliver data, analytics and AI initiatives, guide platform and architecture choices, embed governance and responsible AI, drive data literacy and adoption, and build a high-performing data team aligned with global standards.

Owns the lifecycle and prioritization of corporate data products, including dashboards, datasets, analytics, and AI-enabled solutions. Partners with business, engineering, data science, and AI teams to translate business needs into use cases, coordinate delivery, drive adoption, and measure value. Leads data stewardship and quality efforts by establishing definitions, rules, ownership, and governance practices across Corporate Functions.

Manage core People and Organisation operations across the employee lifecycle, including onboarding, employee changes, mobility, benefits, and exits. Maintain accurate records, documentation, data quality, and compliance while serving as a first point of contact for employee and manager inquiries. Identify process improvements, monitor service trends, support digital and AI-enabled transformation, and help implement sustainable people policies and programs.

Lead CRM campaign activation and client journeys across email, SMS, retail events, and digital channels. Coordinate Salesforce Marketing Cloud campaigns, prepare briefs and assets, manage CRM event setup and gift replenishment, and maintain CHANEL.com content including banners, product pages, translations, and campaign updates. Collaborate with local, regional, global, marketing, retail, and communications teams to deliver consistent, high-quality luxury client experiences.

Coordinates CHANEL Fragrance & Beauty client events, including on-site execution, staffing, guest experience, event gifts, food and beverage, vendors, technology, and RSVP invitations. Supports digital marketing by coordinating translations and updating e-commerce banners and content accurately and on schedule. The role requires strong organization, communication, collaboration, adaptability, and attention to detail, including flexibility to support events outside standard working hours.

Supports regional business finance and real estate leadership through financial modeling, CAPEX analysis, investment recommendations, portfolio database governance, executive reporting, market and site evaluation, lease benchmarking, and strategic planning. The role translates real estate, lease, market, and financial data into actionable insights for portfolio decisions, while partnering across finance, real estate, retail, architecture, sustainability, and external stakeholders.

Lead design and implementation of orchestration governance, ways of working and cross‑functional frameworks for SEAA Fashion. Drive stakeholder alignment, prioritisation, taskforces, progress tracking and measurement to translate strategic ambitions into consistent, measurable execution across markets and metiers.

The role involves engaging clients through storytelling, providing exceptional service, developing relationships, and collaborating with Fashion teams to enhance the brand's luxury image.

As a Fashion Advisor at Chanel, you will provide luxury client service, build relationships, and engage clients with style and fashion knowledge.

Lead CRM strategy and execution across multi-touchpoints (EDM, SMS) to drive recruitment, retention and repeat. Own CRM budget and gifting, run test-and-learn projects, manage reporting and analytics, and partner cross-functionally to deliver client communication journeys and event support using Salesforce Marketing Cloud.

Lead regional circularity strategy and initiatives, translate ambitions into roadmaps, embed circular design and end-of-life practices, strengthen data and reporting, build partnerships, and drive capability and implementation across markets.