Teams at CHANEL

Manage core People and Organisation operations across the employee lifecycle, including onboarding, employee changes, mobility, benefits, and exits. Maintain accurate records, documentation, data quality, and compliance while serving as a first point of contact for employee and manager inquiries. Identify process improvements, monitor service trends, support digital and AI-enabled transformation, and help implement sustainable people policies and programs.

Lead CRM campaign activation and client journeys across email, SMS, retail events, and digital channels. Coordinate Salesforce Marketing Cloud campaigns, prepare briefs and assets, manage CRM event setup and gift replenishment, and maintain CHANEL.com content including banners, product pages, translations, and campaign updates. Collaborate with local, regional, global, marketing, retail, and communications teams to deliver consistent, high-quality luxury client experiences.

Leads CHANEL’s regional brand communications strategy across Southeast Asia and Australia. Owns One House narrative development, Brand Transmission, Arts & Culture, cultural intelligence, influence mapping, community building, and regional capability development. Translates global priorities into market-relevant frameworks, builds stakeholder alignment, strengthens employee and external advocacy, and represents regional perspectives globally. The role develops playbooks, governance, and strategic roadmaps to increase brand desirability, cultural relevance, market capability, and cross-market collaboration.