Own complex merchant onboarding projects from commercial handover through go-live across APAC. Evaluate merchant risk, solution KYC/CDD and card-scheme requirements, coordinate Sales, Account Management, Compliance, and merchants, and manage timelines and dependencies. The role also develops onboarding best practices, resolves recurring blockers, tracks performance metrics, and advises commercial teams on scalable, compliant onboarding solutions.

Lead and coordinate card-network financial integrity programs (fraud, disputes, chargebacks). Maintain governance, trackers, remediation, controls, and documentation. Translate network requirements into internal policies and playbooks, coordinate cross-functional remediation, prepare leadership/audit materials, identify process gaps, and standardize global program execution across Compliance, Risk, Legal, Product, and Operations.