Lead post-sales success and large-scale ServiceNow transformations for strategic enterprise accounts. Partner with C-level executives, drive adoption, renewals, expansion, governance, platform health, AI outcomes, and business value. Collaborate with account executives, consulting teams, customers, and strategic partners while managing risks, escalations, operating models, technical governance, success metrics, and transformation roadmaps.

Lead post-sales success and business transformation for strategic enterprise ServiceNow customers. Partner with C-level executives, account teams, and internal specialists to drive adoption, renewals, expansion, governance, platform health, AI adoption, and measurable business outcomes. Advise on operating models, architecture, integrations, automation, technical debt, instance strategy, and development standards while managing risks, escalations, and cross-functional alignment.