Provides application and technical support by diagnosing complex issues, monitoring production systems, managing incidents, conducting root cause analysis, applying patches, supporting integrations and deployments, testing releases, performing preventive maintenance, and maintaining technical documentation. Collaborates with development, QA, and DevOps teams to improve system stability and meet SLA requirements.
Key Responsibilities
- Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
- Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance.
- Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.
- Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.
- Apply patches and bug fixes to ensure application stability, security, and optimal performance.
- Support system integrations by managing APIs, middleware, and database connectivity for seamless operations.
- Perform quality assurance testing on updates and new releases to verify system stability before deployment.
- Carry out monthly preventive maintenanceincluding log review, system health checks, and servicing reports for each site.
- Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.
- Maintain documentationof incident handling, system configurations, fixes, and procedures for knowledge sharing.
- Collaborate with cross-functional teams(development, QA, DevOps) to resolve issues and implement continuous improvements.
Requirements
- Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
- Minimum 1 year of experience in application support, system operations, or a related technical support role.
- Programming proficiencyin languages such as Angular, Nodejs, and Unity.
- Experience with monitoring tools like Grafana, or Prometheus.
- Knowledge of databasessuch as MSSQL and PostgreSQL.
- Familiarity with operating systems such as Linux/Unix and Windows.
- Understanding of cloud technologies including AWS, Kubernetes, and Docker.
- Strong problem-solving skills with the ability to analyze and resolve technical issues quickly.
- Excellent communication skills for effective collaboration and incident reporting.
- Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Surbana Jurong Singapore, Singapore, SGP Office
Singapore, Singapore
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
