Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required.
Responsibilities
Requirements & Support
Develops professional expertise to support deployment projects by validating customers' order requirements with the customer processing team and other stakeholders
Project manages the technical deployment responsibilities with the Data Center manager
Develops technical knowledge of the Data Centers and recommends solutions, while in partnership with more senior team members, to address internal issues within a moderate scope
Applies learned techniques to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
Receives general instructions from experienced teams and team members in providing solutions cross-functionally to resolve customers' non-standard order requirements
Supports reinstall projects where required
Project Planning
Learns & develops professional expertise from senior team members to ensure tickets are set with appropriate commit dates
Follows up with operations and suppliers to ensure work is completed on time and according to quality standards within a moderate scope
Applies company policies and procedures to resolve a variety of issues
Implementation and Delivery
Plans, develops and delivers intermediate scale customer implementations, in a moderate scope
Schedules implementation meetings with cross-functional groups
Monitors and ensures the timely closure of operations activities, by submitting accurate information the company's business system tools
Cross Functional, Support & Communications
Investigates and collaborates with cross-functional teams to resolve moderate issues during project implementation
Maintains regular communication with functional and cross-functional teams throughout the implementation.
Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
Communicates with cross-functional groups on project plans and implementation progress for small to medium scale projects
Process Support/Optimization
Reviews business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements, within a moderate scope
Systems Support
Provides intermediate system level support for Data Center operations systems through determining a course of action based on guidelines, and modifies processes and methods as required. ·Partners with operations team members to meet solutions
Data Support/Analysis
Ensures operations provisioning data is accurately input into Equinix business systems tools
Collaborates with own team and operations team(s) to investigate and perform physical audit tasks
Vendor support
Receives general instructions for the project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment
Qualifications
Typically requires a minimum of 2 years of related experience with a Bachelor’s degree, or equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
