Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Creativity for All
Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us on the Great Place to Work list again for the 10th consecutive year!
We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.
We know that people are the differentiator in our business, and that's why we want to meet you.
The Opportunity
Adobe Experience Cloud provides the most comprehensive set of applications, capabilities, and services specifically designed to address today’s need for personalized customer experiences at scale. We are in need of a high-powered technical professional to help our largest customers navigate the operational challenges of delivering real time customer experiences at scale. You will work one-on-one with our top tier customers, supporting the implementation, technical health, performance optimization and business relationships with Adobe. You will be the technical partner our largest customers need in order to ensure their supercharged engine, finely tuned will make their customer experiences hum. Working in close collaboration with our Customer Success Manager this team will ensure strategic value realization from their partnership with Adobe.
A Bit More About You
Responsible for evangelizing Adobe Solutions with enterprise customers, this role engages as the technical health leader, delivering dedicated services, methodology advice, and being the customer’s technical advocate within Adobe. Key elements of the role include Service Delivery Strategy, implementation cycle guidance, balancing risk and maximise value in Adobe technology adoption. In addition, partner with Customer Support leaders, you will field questions, log and work high priority issues & and handle critical issues while working with the extended Adobe Support team (Customer Support, Consulting and Engineering).
What You’ll Do
- Build, develop, and maintain strong one-on-one relationships with customers.
- Serve as a central point of contact of technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
- Engage with Director above executives to translate business needs into technical and operational plans.
- Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
- Coordinate and drive efforts to optimise product performance and adoption. Lead and guide customer through sophisticated environment changes and upgrades.
- Field technical inquiries, handle customer issues, and influence partners to improve customers’ health. Supervise the management of technical critical issues and escalations.
- Share proactive notifications and recommendations of upcoming releases and possible impact. Deliver proactive status updates, deliverables and best practices.
- Lead regular customer check-ins and participate in quarterly business reviews.
- Continually develop both technical and soft skills individually.
What You Need To Succeed
- Minimum of 5 years of experience in a fast-paced, enterprise-level, critical software support, professional services, or consultative, development and/or related role in Marketing Technology.
- Strong technical background with hands-on expertise to work through challenges and events.
- Proven presentation skills, and experience organising and leading high-profile customer meetings and calls.
- Experience in one or more of the following: Java, JavaScript, JQuery, CSS, REST, XML, Database, web-server, LDAP technologies.
- Demonstrable ability to adapt to new technologies and learn quickly.
- Competency in Analytical Problem Solving, Building Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Project Management, Thought Leadership, Product & Technology Expertise.
- Very strong written and verbal communication skills in English, other South East Asia languages is a plus.
- Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
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