This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Team Lead, Implementation, Southeast Asia & India
As Team Lead, Implementation, Southeast Asia & India, you will be based in our Singapore office, leading and growing a high-performing team of Implementation Engineers across our offices in Singapore and Bangalore. You’ll combine strong people leadership with technical depth to ensure our customers launch quickly and sustainably, with robust and scalable integrations, while also driving continuous improvement across the broader APAC and global Implementation function.
What you’ll do
Lead & define success
- Set direction and strategy for Implementation in South East Asia & India, aligned to long-term regional and global priorities.
- Drive implementation excellence by ensuring customers go live efficiently with scalable, production-grade integrations.
- Coach and develop your team through clear goals, frequent feedback, mentoring, and performance management.
- Be the escalation layer and sparring partner for complex technical projects, stakeholder management, and customer outcomes.
- Foster an inspiring, feedback-driven culture that reflects the Adyen Formula and raises the quality bar as the team scales.
Deliver results & scale impact
- Deploy talent to the highest-impact work, balancing customer outcomes, learning opportunities, and business priorities.
- Act as a process multiplier, improving tooling, ways of working, and delivery velocity, favoring long-term solutions over quick fixes.
- Partner cross-functionally (Sales, Account Management, Product, Support, and Ops) to remove blockers and improve end-to-end customer experience.
- Contribute to global initiatives that improve the scale, consistency, and quality of Implementation across regions.
Who you are
Leadership & team building
- 3+ years of people leadership experience, managing Implementation Engineers, Technical Consultants, or similar technical delivery teams.
- Proven ability to hire, retain, and develop top talent, including making tough calls to maintain a high quality bar.
- You build strong, inclusive teams and lead beyond your direct scope to strengthen culture and collaboration.
Cross-functional collaboration
- Proven track record of working cross-functionally with Account Management, Sales, Tech (Product and Engineering), Support, and other Operations teams to ensure cohesive merchant experiences.
- The ability to foster strong cross-team collaboration, partnering seamlessly across Adyen to remove blockers, align on goals, and provide an exceptional, end-to-end customer experience.
Technical & execution strength
- Hands-on experience delivering complex integration projects in enterprise environments (payments/fintech preferred).
- Track record of driving operational improvements, process changes, tooling, and scalable methodologies.
- Comfortable and effective operating in a global organization, collaborating across time zones and cultures.
Language & location
- Fluent in English (written and spoken).
- This role is based in Singapore and expects strong in-person collaboration (office first). The role will also require traveling to India occasionally to spend time with the team and key stakeholders in Bangalore and/or Mumbai.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Top Skills
Adyen Singapore, Singapore, SGP Office
Adyen Adyen Singapore Office
Our Singapore office in Funan Mall is perfectly situated just a minute away from Boat Quay and Clarke Quay, providing ample opportunities for scenic morning jogs and evening drinks with colleagues.
