Jobs at Adyen

Lead governance, tracking, remediation, documentation, and stakeholder coordination for payments brand-integrity programs. Partner with Risk, Legal, Commercial, Partnerships, Operations, and network operators to manage compliance requirements, merchant issues, escalations, and higher-risk business models. Improve controls, standardize global processes, prepare leadership updates, and mentor junior team members.

Provide first-line 24/7 support to merchants through phone, email, and web tools. Troubleshoot technical and operational issues involving the Adyen platform, answer detailed merchant questions, optimize and automate scalable processes, advocate for product improvements, and help merchants use platform features effectively. Collaborate with account management, technical support, in-person payments, and product teams while coaching colleagues and driving initiatives to completion.

Lead and develop a software engineering team building scalable alternative payment method integrations for APAC. Set technical direction, guide architecture, improve reliability and engineering quality, and partner with product and global engineering teams. Oversee payment flows, transaction statuses, error handling, reconciliation, observability, testing, and operational excellence while coaching engineers and supporting payment-method expansion.

Lead Adyen’s APAC payments product strategy across Southeast Asia, Japan, Australia/New Zealand, Hong Kong, and other markets. Own product vision, roadmap prioritization, go-to-market execution, and localized payment capabilities. Build and mentor a high-performing regional product team, collaborate with engineering, data science, sales, and leadership, and represent Adyen with regulators, industry bodies, and major merchants.

Build and scale AI-powered People Operations solutions across onboarding, transfers, offboarding, employee support, and HR systems. Identify workflow friction, develop automation and internal tools using AI coding assistants, low-code platforms, scripting, APIs, and webhooks, and improve self-service capabilities. Translate operational needs into technical requirements, maintain HR knowledge systems, measure efficiency gains, ensure data privacy and AI fairness, and enable the People team through documentation and training.

Lead complex enterprise merchant onboarding and conduct multi-jurisdictional CDD, KYC, and AML risk assessments. Manage PEP, sanctions, adverse media, corporate-structure, and high-risk industry risks. Drive quality control, regulatory policy alignment, process optimization, tooling improvements, escalations, and team calibration. Partner with Commercial, Sales, Account Management, Product, Engineering, and Compliance teams while mentoring analysts and supporting compliant business growth.

Manage high-risk enterprise customer reviews from assessment through remediation, conducting complex CDD and analyzing ownership structures. Perform quality control, mentor peers, lead calibration sessions, improve SOPs, and collaborate with Compliance, Commercial, Product, and customers. Balance regulatory risk mitigation with business growth while managing high volumes and strict deadlines. Support scalable perpetual KYC and AMLR implementation through data-driven risk analysis and operational improvements.

Lead Singapore’s CDD onboarding team, overseeing merchant risk assessments, regulatory compliance, escalations, KPIs, SLAs, quality, and performance. Coach and develop team members, review complex risk cases, drive process improvements and automation, and partner with Compliance, Product, Sales, and Account Management. Use operational data to improve efficiency, risk quality, and customer experience while aligning with regional and global teams.

Own complex merchant onboarding projects from commercial handover through go-live across APAC. Evaluate merchant risk, solution KYC/CDD and card-scheme requirements, coordinate Sales, Account Management, Compliance, and merchants, and manage timelines and dependencies. The role also develops onboarding best practices, resolves recurring blockers, tracks performance metrics, and advises commercial teams on scalable, compliant onboarding solutions.

Leads Adyen’s global enterprise Deal Desk team of commercial lawyers. Responsibilities include managing and developing lawyers, negotiating complex multinational contracts, advising senior commercial stakeholders, handling legal escalations and disputes, improving contracting processes through automation, creating negotiation playbooks, training commercial teams, and monitoring commercial law and regulatory developments.

Lead AML/CFT compliance for Adyen's Singapore branch and coordinate AML activities across APAC. Maintain regulatory frameworks, engage regulators, oversee AML/sanctions operations and STRO reporting, support product launches, draft procedures, and mentor team members.

Provide strategic regulatory advice for Adyen’s payments and fintech business in Singapore. Lead engagements with regulators and auditors, identify regulatory obligations and integrity risks, develop scalable policies and procedures, and represent Regulatory across products and workstreams. The role requires advising stakeholders, shaping regulatory strategies, and supporting controlled, compliant business growth.

Develops and implements regional pricing and monetization strategies across markets, products, and payment methods. Partners with leadership, sales, account management, product, and finance teams to turn pricing insights into initiatives. Supports strategic deal pricing, drives adoption of global pricing tools, channels regional feedback, and serves as the APAC pricing expert. The role requires quantitative analysis, modeling, stakeholder communication, entrepreneurial prioritization, and end-to-end project delivery.

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Senior engineering role at Adyen focused on building and maintaining payments and financial platform solutions, collaborating cross-functionally, solving large-scale technical challenges, and contributing in-person at the company office.

Lead and coordinate card-network financial integrity programs (fraud, disputes, chargebacks). Maintain governance, trackers, remediation, controls, and documentation. Translate network requirements into internal policies and playbooks, coordinate cross-functional remediation, prepare leadership/audit materials, identify process gaps, and standardize global program execution across Compliance, Risk, Legal, Product, and Operations.

As a Senior Recruitment Business Partner, you will drive recruitment strategies for the Japan market, collaborate with APAC teams, and enhance candidate experience, ensuring quality hires and data-informed decision-making.