Jobs at Adyen

Manage enterprise merchant relationships across APAC, driving growth through share-of-wallet expansion, cross-selling, upselling, and payments guidance. Own merchant success and satisfaction, build executive stakeholder relationships, assess customer needs, coordinate internal projects, and collaborate with global teams. The role requires strong commercial judgment, communication, project management, and the ability to work effectively in ambiguity. Travel is approximately 10%, and the position is office-based in Singapore.

Lead Singapore’s CDD onboarding team, overseeing merchant risk assessments, regulatory compliance, escalations, KPIs, SLAs, quality, and performance. Coach and develop team members, review complex risk cases, drive process improvements and automation, and partner with Compliance, Product, Sales, and Account Management. Use operational data to improve efficiency, risk quality, and customer experience while aligning with regional and global teams.

Own complex merchant onboarding projects from commercial handover through go-live across APAC. Evaluate merchant risk, solution KYC/CDD and card-scheme requirements, coordinate Sales, Account Management, Compliance, and merchants, and manage timelines and dependencies. The role also develops onboarding best practices, resolves recurring blockers, tracks performance metrics, and advises commercial teams on scalable, compliant onboarding solutions.

Provide first-line support to merchants and commercial teams on finance and treasury products. Advise merchant finance teams on platform features, analyze financial pain points, and collaborate with finance product and development teams to improve or create solutions. The role requires financial products experience in banking or fintech, strong analytical and commercial skills, effective communication, decision-making under pressure, comfort with ambiguity, and advanced Excel proficiency.

Leads Adyen’s global enterprise Deal Desk team of commercial lawyers. Responsibilities include managing and developing lawyers, negotiating complex multinational contracts, advising senior commercial stakeholders, handling legal escalations and disputes, improving contracting processes through automation, creating negotiation playbooks, training commercial teams, and monitoring commercial law and regulatory developments.

Lead AML/CFT compliance for Adyen's Singapore branch and coordinate AML activities across APAC. Maintain regulatory frameworks, engage regulators, oversee AML/sanctions operations and STRO reporting, support product launches, draft procedures, and mentor team members.

Provide strategic regulatory advice for Adyen’s payments and fintech business in Singapore. Lead engagements with regulators and auditors, identify regulatory obligations and integrity risks, develop scalable policies and procedures, and represent Regulatory across products and workstreams. The role requires advising stakeholders, shaping regulatory strategies, and supporting controlled, compliant business growth.

Lead Adyen’s APAC IT support function from Singapore, managing a distributed team across Singapore and Bengaluru. Set regional support strategy, develop staff, improve operational performance, automate repetitive workflows, guide technical and architectural decisions, and deliver support projects. Partner with senior management and cross-functional teams, manage vendors, and ensure a high-quality employee IT experience across APAC offices.

Lead and coach a Singapore-based software engineering team to build and scale Adyen's Global Cards platform across APAC. Translate product priorities into resilient, maintainable backend solutions, drive architecture and engineering quality, collaborate cross-functionally, and own credit card payments strategy and operational excellence.

Develops and implements regional pricing and monetization strategies across markets, products, and payment methods. Partners with leadership, sales, account management, product, and finance teams to turn pricing insights into initiatives. Supports strategic deal pricing, drives adoption of global pricing tools, channels regional feedback, and serves as the APAC pricing expert. The role requires quantitative analysis, modeling, stakeholder communication, entrepreneurial prioritization, and end-to-end project delivery.

Lead a Singapore-based technical support team serving global merchants. Responsibilities include setting support goals, shaping global support strategy, mentoring team members, resolving complex technical escalations, collaborating with technology and commercial teams, and monitoring KPIs to improve operational performance. The role requires strong people leadership, web technology knowledge, problem-solving skills, communication abilities, and experience managing geographically distributed teams.

Senior engineering role at Adyen focused on building and maintaining payments and financial platform solutions, collaborating cross-functionally, solving large-scale technical challenges, and contributing in-person at the company office.

Lead and coordinate card-network financial integrity programs (fraud, disputes, chargebacks). Maintain governance, trackers, remediation, controls, and documentation. Translate network requirements into internal policies and playbooks, coordinate cross-functional remediation, prepare leadership/audit materials, identify process gaps, and standardize global program execution across Compliance, Risk, Legal, Product, and Operations.

Lead and manage a regional IT support team, driving technical direction, improving processes, delivering high-quality support, and ensuring collaboration across functions.

The Marketing Lead, APAC oversees Adyen's marketing strategy focusing on new customer acquisition, managing regional marketing teams and budgets, and ensuring effective campaign execution across various channels.

As a Senior Recruitment Business Partner, you will drive recruitment strategies for the Japan market, collaborate with APAC teams, and enhance candidate experience, ensuring quality hires and data-informed decision-making.

Perform customer due diligence and enhanced due diligence reviews for new and existing merchants; produce AML/CDD risk assessments; resolve onboarding blockers; advise stakeholders; maintain compliance with CDD/EDD regulations; optimize onboarding processes and monitor checks.