The Systems Application Engineering Manager leads application support teams, ensuring successful deployment of Advantest 93K test solutions while managing customer relationships and team performance.
Job Summary & Responsibilities
The Application Manager – 93K Tester is a senior management role responsible for leading application support teams and overseeing the successful deployment, operation, and sustainment of Advantest 93K test solutions at customer sites.
This role focuses on people leadership, customer engagement, and cross‑functional coordination, ensuring that application support and tester hardware operations within customer laboratories meet business, quality, and operational objectives. The Application Manager acts as the primary escalation point for complex technical and operational issues, while driving continuous improvement and team capability development.
Key responsibilities:
A. Team Leadership & Management
- Lead, mentor, and develop a team of application engineers supporting Advantest equipment across assigned customer accounts.
- Own resource planning, workload prioritisation, and capability development for effective multi‑customer support.
- Conduct performance reviews, coaching, and career development planning.
- Foster a culture of accountability, collaboration, and customer focus.
B. Application Support Oversight
- Provide managerial oversight for pre‑sales and post‑sales application support activities.
- Act as escalation point for complex issues such as correlation failures, yield impacts, test time concerns, or production instabilities.
- Guide teams on test methodologies, software capabilities, and best practices without direct hands‑on programming responsibility.
- Ensure timely delivery of application training and technical workshops.
C. Hardware Support & Customer Lab Management
- Oversee hardware support strategy and execution for Advantest equipment in customer laboratories.
- Coordinate tester installation, qualification, preventive maintenance, and hardware issue resolution with internal and external stakeholders.
- Ensure customer lab configurations align with recommended standards to support reliability and performance.
- Proactively manage hardware‑related risks impacting production or customer commitments.
D. Customer & Stakeholder Engagement
- Serve as primary management interface for key customers on application and operational matters.
- Build trusted customer relationships to drive long‑term platform preference.
- Represent customer feedback internally and influence support strategies and improvements.
- Work closely with sales, service, and R&D management for cohesive customer support.
E. Operational & Strategic Contribution
- Drive continuous improvement initiatives across support processes and team effectiveness.
- Define and monitor operational metrics related to support quality and responsiveness.
- Contribute to regional or global application support initiatives.
Preferred Qualifications
- Bachelor’s Degree in Electrical/Electronics Engineering or related discipline.
- 8–12 years in semiconductor test or application roles, with proven team management experience.
- Strong knowledge of Advantest 93K platforms, test floor operations, and customer lab environments.
- Solid understanding of digital and/or mixed‑signal test concepts at a supervisory level.
- Strong leadership, communication, and stakeholder management skills.
- Occasional customer travel required.
- Flexibility in working hours may be needed to support customer production schedules.
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