Supports the day-to-day administration of cloud-based SaaS platforms, including monitoring systems, configuring surveys and event pages, managing user accounts and permissions, providing first-level support, troubleshooting basic issues, extracting logs and usage reports, securely exporting data, and assisting with procurement renewals. The role also involves escalating complex issues to senior administrators or vendors and supporting internal users with platform instructions.
[What the role is]
The Singapore Global Network (SGN) is a division in the Economic Development Board tasked to re-energise Singapore's efforts in building a strong and extensive ecosystem of overseas Family, Friends, Fans (3F) for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective networks whose skills, affinity and influence could help build linkages to global business and talent communities and enhance the international mindshare of Singapore as a leading globally connected city.[What you will be working on]
The System Support Administrator supports the setup, configuration, and day-to-day operations of the organisation’s cloud-based tools, such as Salesforce, Qualtrics and event management systems.
This role focuses on assisting business teams with form creation, user access management, and basic troubleshooting. It is well-suited for a detail-oriented individual who is eager to learn how enterprise SaaS platforms are managed and governed.
Key Responsibilities
- Monitor SaaS platforms on a day-to-day basis to ensure that the system is working business-as-usual
- Identify and report system anomalies, access issues, or unusual usage patterns.
- Configure the SaaS system to support the usage by our users (e.g. setting up surveys, scheduling surveys, setting up event pages)
- Provide first-level support to users using SaaS platforms (e.g., login issues, basic navigation, form edits) and escalating when necessary
- Onboard new users by creating accounts, assigning permissions, and sharing instructions
- Troubleshoot simple configuration or data entry issues and escalate complex issues to senior admin or vendor support
- Assist in extracting activity logs and usage reports to support security and audit reviews.
- Data quality checks and data cleaning
- Support Product Manager in the renewal of procurement of the SaaS tools, procurement documentation, usage reviews to inform renewal decisions
[What we are looking for]
Requirements
- Diploma holders and above, fresh graduates are welcomed
- Strong attention to detail and willingness to learn technical platforms.
- Comfortable with using digital systems and following step-by-step configuration instructions.
- Ability to pick up new digital tools and systems quickly.
- Good knowledge of Excel/CSV handling.
- Organised, reliable, and able to handle repetitive operational tasks accurately.
- Singaporean or PR
Nice-to-Have
- Basic HTML/CSS experience (not required but helpful).
- Interest in growing into a Systems Admin or Business Systems Analyst role.
Singapore Economic Development Board (EDB) Singapore, Singapore, SGP Office
Singapore, Singapore
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead distributor and partner growth across APAC by managing strategic relationships, developing joint business plans, driving partner-led pipeline and revenue, recruiting and enabling partners, expanding market coverage, monitoring performance, and conducting business reviews.
Top Skills:
SaaSServicenow
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Design and implement cross-platform APIs and test automation for Enterprise SSD validation. Integrate test equipment, define and execute automation strategies, collaborate with cross-functional teams, troubleshoot SSD/software integration, improve validation coverage, and maintain documentation of methodologies and results.
Top Skills:
Device DriversFirmwareLinux KernelOperating System ApisPciePythonSsdTest AutomationUmlWindows Driver
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Lead development and optimization of advanced wafer-level packaging and stacking equipment. Drive equipment capability, process improvements, cost reduction, and roadmap planning for post-probe wafer/die processing. Collaborate across process, test, product engineering, and quality teams to transition designs from R&D to high-volume production and apply data analysis, SPC/DOE, and automation to improve hardware maturity.
Top Skills:
AutoshellDoeE3EtoFdcHybrid BonderMesPlatingPythonRRmsSpcSQLTc BonderVisual BasicWafer BondingWafer Level PackagingWarpage Control
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
