Supervisor - Technology Support Services

As the Supervisor – Technology Support Services, you will lead, mentor, and develop a team of Technology Support Services Specialists on technology related products, projects, and initiatives providing technical expertise to customers. You will work with both internal and external customers to ensure all support requests are handled within the published Service-Level Agreements (SLAs). You will engage with the Technology Support Services leadership for complex, multi-discipline and global opportunities to ensure that comprehensive solutions are provided. 

Responsibilities: 

• Monitor day to day activity and ensure workload is evenly balanced throughout the team of Specialists.
• Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs. 
• Evaluate project opportunity and resources required to fulfill the tasks.
• Work closely with the Specialist , Senior Specialist and Solution Architect teams to provide deliverables to meet customer timelines and expectations.
• Work closely with the Regional Director, Learning & Development, key vendors, and Category Management to ensure that Specialists’ knowledge is current.
• Support the Global Training program in both a trainer and participant role. 
• Assist Specialists and Sales team to identify and position technology solutions to help Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES), Utility and Broadband Solutions (UBS) and Global/National Security Integrators (GNSI) maximize sales potential and profitability.

Qualifications:

• Associates’ Degree (U.S.)/College Diploma (Canada) or commensurate years of technical experience; Licenses/Certificates/Designations required.
• Bachelors Degree - Bachelors’ Degree in eCommerce, eBusiness, information technology or related preferred
• 10+ years experience in the technical field of expertise in design, implementation and/or commissioning.
• Possess a customer-centric mindset.
• Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel and PowerPoint.
• Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility.
• BICSI RCDD and/or Industry equivalent preferred
• 2 years of experience with Microsoft Visio or AutoCAD 2D or iBwave or JVSG preferred
• 2 years of experience with Bluebeam Revu or AVAware or XTEN AV
• Ability to travel up to 25%

About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.  ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.