Summer Internship 2026 - Business Excellence

ABOUT THE ROLE

The Intern will support ongoing transformation initiatives by assisting in process documentation, analysis, and improvement activities.

The candidate will:
•    Understand the fundamentals of digital and process transformation.
•    Develop skills in process mapping, documentation, and analytical thinking.
•    Gain hands-on experience in change communication and stakeholder engagement.
•    Learn to apply research and problem-solving techniques.
•    Contributing to the groundwork for future process and system enhancements.

KEY RESPONSIBILITIES INCLUDE:

•    Analysis of data, document and present findings & insights of end-to-end customer experience across multiple channels and customer touch points.
•    Support business lead by working with stakeholders to develop materials such as briefings, presentations and guidelines. 
•    Identify bottlenecks, streamline processes and define them into actionable roadmaps.
•    Optimize key digital journeys based on the experience that's right for the customer and aligned to business priorities.
•    Participate in testing and validation of automation or technology solutions relevant to insurance operations (e.g. AI, analytics)
•    Prepare reports and dashboards to track project progress and outcomes. 

REQUIREMENTS:

•    Undergraduate degree in Information Systems, Computer Science, or a related field.
•    Strong analytical and problem-solving skills.
•    Good communication and interpersonal abilities.
•    Familiarity with Microsoft Office (Excel, PowerPoint, Word); exposure to process mapping or visualization tools is a plus.
•    Interest in digital transformation, business process improvement, and organizational change.
•    Eagerness to learn and adapt in a fast-paced environment.
•    Attention to detail and ability to manage multiple tasks.
•    Collaborative mindset and willingness to contribute ideas.