Staff Software Engineer - Dispute Systems

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

As a Staff Software engineer in Dispute Systems, you will be an integral part of a multi-functional global development team that develops and maintains Visa Resolve Online, a platform that enables Visa clients to manage their disputes and chargebacks. You will use your Java skills and experience with various technologies to design, develop, test, and deploy high-quality code that meets very high business, security and resiliency requirements. You will collaborate with other teams, vendors, and stakeholders to ensure the smooth delivery and operation of the application. You will have the opportunity to learn and apply new technologies and frameworks, such as AI and generative AI, to enhance the functionality and performance of the application.

The Work itself: 

• Design, develop and implement features, enhancements, Webservices, Microservices, tools and utilities in a client facing environment on a platform that is highly scalable and resilient on the N-tier architecture in Agile development life cycle.
• Acquire comprehensive knowledge of the Visa Dispute business domain, contribute to requirement analysis, evaluate various coding alternatives, and participate in scoping and sizing activities.
• Perform third and fourth level support in production and client certification environment with root cause analysis including identifying, developing, and providing solutions for production issues.
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 
• Learn the Visa Dispute business domain, analyze requirements, evaluate different coding options and participate in scoping and sizing activities
• Analyze and identify the root cause of performance issues and propose changes to designs and new enhancements for resiliency and scalability.
• Responds to incidents during regular on-call rotations, including complex issues with customer or business impact by identifying the level of impact, troubleshooting, contributing to difficult decisions based on business impact, and deploying appropriate fixes to resolve root cause(s). 
• Provides incident response assistance to others and assists in incident response and resolution guidance, with consideration to the user experience
• Engage in effective communication and collaboration with team members, including vendor partner teams
• Participate in technological proof-of-concepts, embrace new technologies and frameworks and in code review processes to ensure quality and consistency
• Create and maintain technical documentation to support development and operational initiatives
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 
• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 
• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 
• Strive for excellence and innovation in service delivery, seize opportunities and consistently think and act ahead of the curve to drive success
• Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features, under minimal guidance.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions
• Language Expertise: Expertise in Java development language and experience in Scripting
• Builder: Experience building and deploying modern services and web applications with quality and scalability
• Learner: Constant drive to learn new technologies such as Gen AI, ML, React, Kubernetes, Docker, etc.
• Partnership: Experience collaborating with Product, Test, Dev-ops, Operations and Agile/Scrum teams

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 7 or more years of work experience with a Bachelors Degree or 5 or more years of relevant experience with an Advanced Degree (e.g. Masters) or up to 3 years of relevant experience with a PhD
• Bachelor's degree in computer science or a related field is required
• 7 years of relevant experience in Java/J2EE enterprise applications including Spring framework, Spring Boot, Struts, Angular and Web services
• Strong Core Java and programming skills
• Strong problem solving and analytical skills
• Strong communication skills with proven ability to present complex ideas and document concisely
• Relational database and strong SQL development experience required. Experience with DB2, MySQL are preferred
• Experience with cloud/ microservices technologies like Docker, Kubernetes/OpenShift
• Experience with No-SQL database like Cassandra
• Good technical expertise in designing and developing using integration technologies like IBM IIB or JBoss Fuse
• •echnical expertise in using Business Rule Management System (BRMS) tools like JBoss Drools
• Proficient with Gradle, Git/ BitBucket/ Github
• Knowledge of continuous Integration using Jenkins and Gradle
• Basic knowledge of UNIX, shell scripting
• AI and generative AI skills are highly desirable
• Experience with automation testing tools like Selenium/ TestNG/ Cucumber
• Working experience in Agile software development projects is preferred
• Experience in the financial domain or payment industry is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.