Conduct outbound customer engagement, qualify and convert leads, support renewals, manage objections, maintain CRM records, forecast sales, and address customer concerns. The role requires product and technical knowledge, accurate customer communication, and use of AI-enabled sales and productivity tools for prospect research, personalized outreach, follow-up, and administrative tasks.
Job Title:
Sr. Specialist, Sales Development - English/HindiJob Description
The Sales Development Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, lead qualification, and lead conversion, as well as supporting sales and renewal activities where required. This role requires strong communication skills, product knowledge, and the ability to connect customer needs with relevant solutions.- Provide accurate weekly, monthly, and quarterly sales forecasts.
- Develop strong product knowledge and a technical understanding of services to assess client requirements. Understand relevant AI-enabled product capabilities and explain how they can address customer needs.
- Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
- Manage competitive pressures and handle objections to retain existing customers or win new customers.
- Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
- Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Japanese- or Korean-speaking customers, and prepare for customer conversations.
- Work with the team and management to provide a professional experience during all interactions with customers and prospects.
- Maintain accurate and complete customer information in the CRM.
- Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals.
- Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer.
- Work collaboratively within the team and report directly to a Sales Manager.
Location:
SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2Language Requirements:
English (Required)Time Type:
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
