Jobs at CNX

Produces and distributes daily, ad hoc, trending, and summary reports. Analyzes reporting data, responds to client inquiries, consults with business leaders, develops and maintains reporting processes, and improves reports using new data sources. Coordinates with project managers, verifies electronic reports, manages production schedules, and supports reporting solutions aligned with customer business goals.

Produces daily, ad hoc, trending, and summary reports; analyzes data and reporting needs; develops and maintains reporting processes, graphs, schedules, and data sources; verifies and distributes electronic reports; consults with business leaders and project managers; and responds to client inquiries. The role requires database and SQL familiarity, reporting solution knowledge, strong communication, organization, attention to detail, and proficiency in Microsoft Office.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Own the prospective customer pipeline for the SMB segment across APJ, from initial outreach through qualification, close, or handoff. Responsibilities include account research, personalized multichannel prospecting, discovery conversations, consultative positioning of AI solutions, lead qualification, CRM tracking, and pipeline generation. The role uses AI tools and analytics to improve conversion, provides market feedback, supports demos and campaign discussions, and achieves sales targets.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, and follow defined procedures while maintaining professional, empathetic communication.

Handle inbound/outbound customer contacts to resolve routine issues, document interactions in tracking systems, maintain product knowledge, meet KPIs, and upsell services when appropriate. Work as part of a team in a fast-paced, metric-driven contact center with shift rotations as needed.

Convert high-intent inbound leads into Business and Enterprise customers through structured qualification, consultative selling, and disciplined pipeline management. Own the full sales cycle, meet KPIs and quotas, maintain accurate Salesforce forecasting, and articulate AI/ML product value while providing a professional customer experience.