Jobs at CNX

Conduct outbound customer engagement, qualify and convert leads, support renewals, manage objections, maintain CRM records, forecast sales, and address customer concerns. The role requires product and technical knowledge, accurate customer communication, and use of AI-enabled sales and productivity tools for prospect research, personalized outreach, follow-up, and administrative tasks.

Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Supervise and support a call center team by managing daily performance, attendance, engagement, coaching, quality standards, KPIs, escalations, and development plans. The Team Leader motivates employees, conducts team meetings, ensures policy and client compliance, manages performance gaps, and promotes accountability and continuous improvement while delivering an excellent customer experience.

Supervise and support a customer service team by managing performance, attendance, coaching, quality, KPIs, escalations, and employee development. The role requires fostering engagement, accountability, collaboration, and continuous improvement while ensuring compliance with company and client expectations. It is fully onsite in Katowice, Poland, and requires advanced German and English language skills.

Supervise a customer service team by managing daily performance, attendance, engagement, coaching, escalations, and development. The role drives KPI achievement, quality standards, operational targets, policy compliance, and continuous improvement while fostering accountability and collaboration. It requires fluent French and English, prior team leadership or supervisory experience, strong performance-management skills, and full on-site availability in Katowice, Poland.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Build and operate production-grade agentic AI solutions in a customer-embedded role. Develop full-stack systems and AI agents, manage Azure infrastructure, maintain CI/CD pipelines and container platforms, handle monitoring and security alerts, administer IAM/RBAC, perform backups, manage costs, and support Day 2 operations. The role requires direct customer collaboration, technical delivery ownership, secure government-environment work, and eligibility for Singapore Government security clearance.

Combines quality assurance and employee training responsibilities. Evaluates customer interactions across calls, chats, and email; analyzes trends, identifies performance gaps, supports calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training, coaches employees, tracks trainee progress, provides feedback, and improves learning materials. Requires C1/C2 Danish or Norwegian and English, prior trainer or quality evaluator experience, strong analytical and facilitation skills, Microsoft Office proficiency, and onsite availability in Katowice.

Evaluates customer interactions for quality compliance, analyzes performance trends, conducts calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training; coaches employees, monitors trainee progress, provides feedback, and improves learning materials. Partners with Operations and client stakeholders to support production transitions, customer satisfaction, and continuous improvement. Requires fluent French and English, strong communication and facilitation skills, analytical ability, organization, and Microsoft Office proficiency. This is an onsite role in Katowice, Poland.

Evaluates customer interactions across calls, chats, and emails; analyzes quality trends; leads calibration and improvement initiatives; delivers classroom, virtual, and hands-on training; coaches employees; monitors trainee progress; provides feedback; develops learning materials; and partners with Operations and clients to improve service quality and employee performance.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads a B2B sales team responsible for revenue growth, customer retention, renewals, upselling, forecasting, and client relationships. Sets performance targets, coaches team members, monitors productivity, resolves escalations, analyzes sales and customer trends, and develops sales best practices. Partners with clients and internal stakeholders on reporting, incentives, and operating plans. Drives adoption of AI-enabled sales and productivity tools to improve team performance and customer experience.

Drive outbound prospecting and manage the full sales cycle from account research and personalized outreach through discovery, objection handling, pipeline generation, and deal closure. Build account-based strategies, meet activity and revenue targets, use CRM and AI-enabled sales tools, collaborate with marketing and product teams, provide market feedback, and maintain accurate pipeline forecasts.

Conduct high-volume outbound sales development for Japanese-speaking customers across Japan and APAC. Responsibilities include lead qualification, conversion, customer health checks, renewals, objection handling, forecasting, CRM maintenance, and customer engagement. The role requires explaining AI-enabled product capabilities, using sales productivity tools, resolving customer concerns, and collaborating with sales management. This is a fully on-site, permanent position in Singapore.

Produces daily, ad hoc, trending, and summary reports; analyzes data and reporting needs; develops and maintains reporting processes, graphs, schedules, and data sources; verifies and distributes electronic reports; consults with business leaders and project managers; and responds to client inquiries. The role requires database and SQL familiarity, reporting solution knowledge, strong communication, organization, attention to detail, and proficiency in Microsoft Office.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Own the prospective customer pipeline for the SMB segment across APJ, from initial outreach through qualification, close, or handoff. Responsibilities include account research, personalized multichannel prospecting, discovery conversations, consultative positioning of AI solutions, lead qualification, CRM tracking, and pipeline generation. The role uses AI tools and analytics to improve conversion, provides market feedback, supports demos and campaign discussions, and achieves sales targets.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.