Teams at CNX

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Drive SMB advertiser growth in APJ by prospecting, qualifying, and managing a pipeline from outreach to close. Use research, consultative discovery, CRM tracking, and AI-driven analytics to target high-potential accounts, schedule demos, and meet monthly and quarterly pipeline and sales targets.

Execute and reconcile daily US and Mexican bond and repo settlements, monitor and resolve failed trades, investigate discrepancies, process cash movements, clear breaks, and collaborate with custodians, internal teams, and clients using systems like APEX, ICI, and Calypso.