Teams at CNX

Conduct outbound customer engagement, qualify and convert leads, support renewals, manage objections, maintain CRM records, forecast sales, and address customer concerns. The role requires product and technical knowledge, accurate customer communication, and use of AI-enabled sales and productivity tools for prospect research, personalized outreach, follow-up, and administrative tasks.

Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Supervise and support a call center team by managing daily performance, attendance, engagement, coaching, quality standards, KPIs, escalations, and development plans. The Team Leader motivates employees, conducts team meetings, ensures policy and client compliance, manages performance gaps, and promotes accountability and continuous improvement while delivering an excellent customer experience.