Sr. Director, Global Clients Lead - Visa Consulting & Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's client-facing advisory division, serving Visa's clients (including card issuers, acquirers, merchants, others) and solving their strategic and execution problems linked to payments / money movement, customer experience, profitability, new business build, etc.

What a Sr. Director, Global Clients Lead, does at Visa:

As the VCA Global Clients Lead, you will be leading and responsible for the Visa Consulting and Analytics (VCA) engagements with our global clients. In this role, you are expected to:

• Establish and cultivate relationship with Visa’s global clients and partners – Banks / Issuers, Acquirers, and Merchants & Fintech firms, by partnering with clients on a range of strategic and execution linked topics
• Lead business development and execution of advisory engagements with the global clients
• Partner closely with the clients’ teams to deliver results and solutions, deepening the relationship with the clients and obtaining long-term strategic goals
• Work cross-functionally with other Visa teams (such as Marketing, Product, VAS, etc.) to bring holistic solution to our clients
• Be the face of the franchise and establish credibility with the global clients

This role reports to the Visa Consulting & Analytics Lead for the Singapore, Malaysia, and Thailand (SMT) cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialized experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Sample projects at VCA (non-exhaustive):

• Applying advanced Portfolio Optimization disciplines to drive share and profitability
• Building AI-first hyper-personalization engines to power banks’ agenda
• Develop med-term payments roadmaps to win against emerging disruptors
• Building first-in-market propositions to expand reach of consumer credit

What you will need:

The ideal candidate will have strong consulting experience in the financial services and payments sector, is curious about the payments industry and is driven by delivering impact for clients.

• 15+ years of experience in top-tier FI / FS consulting  (currently at Principal or Associate Partner level or equivalent)
• Demonstrated ability to manage complex projects / transformation programs at large banks, with clear ability to deliver outcomes
• Knowledge of emerging trends in the local payment landscape including Fintech
• Strong client stakeholder management skills and communication skills

What will also help:

• MBA or equivalent education, certifications and/or business background
• Understanding of cards P&L & key drivers and merchant acquiring

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.