Specialist, Shops Operations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Specialist, Shops Operations will drive efficiency by bridging the gap between data-driven insights and on-the-ground execution. You will support the team by automating manual workflows, identifying operational gaps through store visits, and implementing feedback systems that improve the partner and customer experience.

Responsibilities:

• Assist in optimizing operation management processes to improve productivity and streamline operations
• Support/Automate repetitive manual tasks to allow operation managers to dedicate more time to strategic and high-value activities.
• Conduct regular in-person store visits to identify process gaps and support new vendor onboarding and training..
• Develop and maintain automated solutions, such as alert systems for identifying performance issues (e.g., high fail rates), to enable account managers to take timely and proactive action.
• Able to produce  data-driven pitch decks to enhance operation meetings and improve client engagement.
• Identify areas for operational enhancement, execute projects to improve workflows, and contribute to initiatives that elevate client satisfaction and overall performance, including frequent in person stores visits.

• Minimum 3 years of experience in account management operations, sales operations, or a related role,comfortable moving between high-level data analysis and "boots on the ground" store troubleshooting
• Minimum Bachelor's Degree in any relevant discipline
• Proven track record of contributing to automation initiatives and streamlining workflows
• Strong proficiency in data tools (Excel/SQL/Tableau) with a proven ability to turn complex data into simple, actionable insights for non-technical stakeholders
• Familiarity with tools and technologies for task automation, CRM platforms, and reporting systems
• Excellent organizational and communication skills, with the ability to collaborate across teams & external stakeholders and present insights effectively
• Proactive mindset with the ability to prioritize tasks, manage multiple projects, and adapt to fast-paced work environments
• A customer-centric approach, focusing on optimizing account manager workflows to deliver better client outcomes