Leads business transformation and operational excellence initiatives across life insurance operations. Responsibilities include gathering and documenting business and system requirements, evaluating technology solutions, managing stakeholder alignment and project delivery, analyzing operational and customer data, developing dashboards and reports, and supporting process improvement, automation, digitalization, training, and change management.
Start building a career with purpose.
At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.
Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.
About the Role
As part of the Customer Centricity and Operations Strategy team, you will drive business transformation and operational excellence across Life Operations through projects, process improvements, digitalisation, and data-driven insights.
You will partner with business and technology stakeholders to translate operational needs and data into scalable solutions that improve customer experience, efficiency, and business outcomes.
Responsibilities:
- Lead strategic initiatives, system enhancements, and process improvements supporting Customer Centricity and Life Operations objectives.
- Partner with stakeholders to identify opportunities for optimisation, automation, and digitalisation.
- Gather, analyse, and document scalable business and system requirements.
- Evaluate solution options with Technology teams, balancing business value, efficiency, and technical feasibility.
- Lead requirement reviews, stakeholder alignment, prioritisation, sign-off, and delivery against agreed milestones.
- Support project planning, resource and risk management, training, change management, and implementation.
- Analyse operational and customer data to identify trends, root causes, risks, and improvement opportunities.
- Develop dashboards, reports, and actionable recommendations to support business decisions.
- Present requirements, insights, and recommendations clearly to technical and non-technical stakeholders.
- Keep abreast of developments in analytics, digitalisation, customer experience, and policy servicing.
Requirements:
- Diploma or Bachelor's Degree in Insurance, Business, Computer Science, Data Analytics, or a related discipline.
- Experience in Life Insurance Operations, business analysis, system enhancements, project delivery, or process improvement.
- Knowledge of policy administration systems, including Integral Life (Life400/AS400), is an advantage.
- Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate data into business recommendations.
- Familiarity with analytics and visualisation tools such as Databricks, Tableau, or Power BI; knowledge of predictive analytics is an advantage.
- Strong communication, presentation, and stakeholder-management skills across technical and non-technical audiences.
- Proactive, detail-oriented, and able to work independently and collaboratively in a fast-paced environment.
- Passion for continuous improvement and willingness to learn new technologies and support operational needs.
- Adaptable, collaborative, and able to manage multiple priorities and stakeholders
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited Singapore, Singapore, SGP Office
Singapore, Singapore
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads AI transformation, governance, quality oversight, risk management, and responsible adoption across Pfizer Global Supply and QSEO. Establishes GxP-compliant AI lifecycle practices, inspection-readiness frameworks, governance forums, portfolio monitoring, inventory management, metrics, and reporting. Advises senior leaders on AI regulations, deployment risks, investment priorities, and compliance while leading cross-functional initiatives and influencing stakeholders across Quality, Digital, Operations, and R&D.
Top Skills:
Ai GovernanceAiqasAirifArtificial IntelligenceComputerized SystemsGxpImexLeanMachine LearningSix Sigma
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Manages Circle’s APAC strategic events, executive speaking program, and regional partnerships with industry associations, universities, think tanks, regulators, and financial institutions. Responsibilities include event production, speaker preparation, messaging alignment, partnership management, vendor contracts, budgets, post-event content, executive support, and cross-time-zone collaboration. The role requires communications or partnerships experience, strong executive judgment, generative AI fluency, and up to 30% travel.
Top Skills:
ChatgptClaudeGenerative AiGoogle WorkspacemacOSSlack
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Deliver customer-facing threat emulation, exposure management, red teaming, vulnerability management, penetration testing, and technical risk consulting services. Use SafeMind, Falcon, and AI-enabled capabilities to evaluate exposures, develop mitigation strategies, and present findings to technical and executive audiences. Improve service-delivery capabilities through documentation and recommendations, coordinate with customers, and mentor junior team members.
Top Skills:
Agentic AiAutomation And ScriptingBurp SuiteCobalt StrikeFalconFirewallsGenerative AiLinuxLoad BalancersmacOSMail ServersMetasploitNessusNmapProxiesRoutersSafemindSwitchesUnixWeb ServersWindowsWireless Access Points
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
