Provides first- and second-level IT support, manages Microsoft 365, user access, endpoints, assets, licenses, and employee IT lifecycle processes. Maintains IT governance documentation, policies, registers, reporting, and compliance activities while improving operational processes through technology, automation, and AI. Supports user adoption through training, awareness, and communications.
- Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring the timely resolution of incidents and service requests.
- Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities.
- Oversee IT asset and licence management, including the maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes.
- Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.
- Support IT governance and drive continuous improvement through the maintenance of IT policies, procedures, documentation, governance registers, operational reporting, and process optimisation initiatives.
- Enhance digital workplace effectiveness and operational efficiency by leveraging technology, automation and AI solutions, and supporting user adoption through training, awareness programmes, and IT communications.
Requirements
- University degree in Information Technology, Computer Science, Information Systems or a relevant discipline
- Minimum 2 years of relevant experience in IT operations, infrastructure and project management
- High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives and good IT governance, risk management and business continuity principles
- Excellent communication and interpersonal skills, with a strong command of spoken and written English
- Independent, accountable and proactive, with a strong sense of ownership, the ability to work effectively in a multicultural environment, build strong relationships across all levels of the organisation and deliver results with minimal supervision
Porsche Financial Services, Inc. Singapore, Singapore, SGP Office
Singapore, Singapore
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
