Solutions Consultant

Job Description

Presales at Zendesk

As a Presales Consultant at Zendesk, you'll be at the forefront of customer and employee experience (CX and EX) solutions, providing expert guidance to both our customers and prospects. In this role, you'll become an industry authority, leveraging your knowledge to inspire confidence and drive success.

Presales at Zendesk is a collaborative endeavor, where teamwork is paramount. As a key player and leader within this dynamic team, you'll be expected to challenge your colleagues to continuously improve, support each other's achievements, and go the extra mile to secure wins.

Zendesk is an innovative, fast-paced, and ever-evolving environment. To thrive here, you must be committed to ongoing learning and development, honing your technical acumen, industry insights, and business value selling skills.

At Zendesk, we believe in winning together and enjoying the journey.

Solutions Consultant

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to Enterprise and Mid Market executives, and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales team and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.

Requirements

• 3+ years of Presales experience.

• Experience mapping RFI/RFP requirements to software solutions.

• Good interpersonal, communication, persuasion, presentation and writing skills.

• Experience scoping, leading and executing customer pilots and Proof of Concepts.

• Knowledge of SaaS Business applications.

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

• You have superior solution scoping abilities, using our existing solution and influencing new product development.

• Bachelor’s degree or equivalent work experience

• Willingness to travel.

• You have an obvious passion and people skills.

Desired Skills

• Awareness of CCaaS and peripheral technologies

• Previous consulting experience implementing enterprise class software solutions.

• Broad knowledge of one or more of the following

  • Customer Service software

  • ITSM

  • Data warehousing

  • Business intelligence

  • Workforce Management

  • QA

  • Integration & middleware

• Understanding and awareness of how AI is impacting the customer service business

• Domain expertise in specific industries

#LI-ESKD

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.