Jobs at Zendesk

As an SMB Account Executive, you will drive revenue growth by acquiring new customers and managing relationships, focusing on the Greater China Region.

Partner with the ANZ Regional VP of Sales to drive forecasting, territory planning, pipeline management, performance reporting, and scalable sales processes. Own sales tech/data quality (Salesforce, BI tools), deliver actionable insights (Tableau/Looker, SQL), lead regional GTM execution, represent the region in global forums, and coach remote analysts. Leverage AI/LLMs to automate workflows and improve sales operations.

Lead and mentor sales teams in the Greater China region to achieve revenue and quota targets, develop market strategies, and manage client relationships.

The Senior Commercial Account Executive will drive revenue growth by acquiring new customers, expanding existing accounts, and managing customer relationships. This involves building a pipeline, developing strategies for account success, and exceeding sales targets in the Greater China Region.

Hunt and qualify SMB prospects across Asia (primarily South China), generate high-value pipeline through targeted prospecting, engage prospects to uncover pain points, collaborate with sales and marketing, and manage a pipeline while delivering excellent customer experience.

Embed with strategic customers to design, build, and deliver production-grade AI/LLM solutions. Lead discovery, scoping, PoCs, integrations (APIs, data pipelines, RAG/vector DBs), production rollouts, and handoffs. Troubleshoot complex data/infra/model issues, collaborate with sales and product teams, and translate customer learnings into prioritized product improvements.

The Senior Account Executive will drive B2B sales growth in the SaaS space for Zendesk in the Indonesian market by acquiring new accounts, maintaining customer relationships, and leveraging data insights for revenue optimization.

Drive revenue growth in Southeast Asia by acquiring new SMB customers, expanding accounts, and closing deals. Build and nurture relationships, use data-driven prospecting, manage pipeline in Salesforce, forecast revenue, exceed KPIs, and collaborate cross-functionally to align Zendesk solutions with customer objectives.

Lead end-to-end AI adoption and expansion for enterprise customers: define multi-year AI roadmaps, align cross-functional teams, drive measurable adoption and commercial outcomes, advise on responsible AI and compliance, and serve as the primary strategic and design authority to secure retention and growth.

Lead Indonesia enterprise sales: own territory, hunt net-new enterprise logos, run complex 6–12+ month deals and PoCs, build outbound pipeline, engage C-suite in Jakarta, use MEDDPICC and CRM tools, orchestrate sales pods, and maintain forecast accuracy while traveling frequently to Indonesia.

Lead pre-sales technical strategy and solution architecture for Forethought AI on Zendesk. Scope and prototype integrations, design PoV trials, demonstrate AI/LLM workflows, advise enterprise customers on generative AI best practices, and translate solutions into SOWs for post-sales implementation.