Jobs at Zendesk

Leads pre-sales value consulting engagements for Zendesk customers, shaping CX strategies, omnichannel roadmaps, value cases, and ROI analyses. Facilitates executive discussions, interprets KPI data, aligns technology capabilities with business objectives, creates thought leadership content, and guides implementation, change management, and value realization. Partners closely with sales, solutions consulting, customer success, and enablement teams to support deal closure and long-term customer value.

Embed with strategic customers to design, build, and deliver production-grade AI/LLM solutions. Lead discovery, scoping, PoCs, integrations (APIs, data pipelines, RAG/vector DBs), production rollouts, and handoffs. Troubleshoot complex data/infra/model issues, collaborate with sales and product teams, and translate customer learnings into prioritized product improvements.

Leads and scales APAC sales engineering, partnering with sales to expand enterprise markets, improve technical win rates, and accelerate adoption. Establishes presales, PoC, pilot, and demo strategies; develops managers and senior talent; evangelizes AI-powered CX through executive briefings and industry events; and provides field feedback to Product and Engineering. Requires deep CX, enterprise architecture, cloud, integration, AI, commercial, and executive communication expertise.

Lead end-to-end AI adoption and expansion for enterprise customers: define multi-year AI roadmaps, align cross-functional teams, drive measurable adoption and commercial outcomes, advise on responsible AI and compliance, and serve as the primary strategic and design authority to secure retention and growth.

Lead and mentor sales teams in the Greater China region to achieve revenue and quota targets, develop market strategies, and manage client relationships.

Lead regional Sales and Go-to-Market recruiting in Singapore as a strategic partner to senior leaders. Advise on hiring decisions, compensation, offers, workforce planning, and market conditions. Improve interview and candidate experiences, analyze hiring funnels, recommend strategic changes, and collaborate with regional recruiting teams on global initiatives, employer branding, and diversity outreach. Use AI and talent intelligence tools while maintaining sound judgment around privacy and algorithmic bias.

Drive revenue growth across the Greater China region by acquiring new SMB customers, expanding existing accounts, cross-selling Zendesk products, managing sales pipelines, forecasting results, and exceeding revenue and activity targets. The role requires consultative selling, relationship management, prospecting, negotiation, competitive deal leadership, territory planning, and collaboration with internal teams in a hybrid work environment.

As an SMB Account Executive, you will drive revenue growth by acquiring new customers and managing relationships, focusing on the Greater China Region.

The Senior Commercial Account Executive will drive revenue growth by acquiring new customers, expanding existing accounts, and managing customer relationships. This involves building a pipeline, developing strategies for account success, and exceeding sales targets in the Greater China Region.